Sounds like the nightmare I had with them about 5 years ago. I even gave
them about $60 deposit for the truck. Someone should sue those aholes. The
agent was also very pissed at the company, and quit renting their junky
equipment. He told me they had pulled my truck for a 1-way rental which is
much more lucrative for them. I think the problem starts with the CEO of
U-Haul. They are completely worthless and without ethics.
----- Original Message -----
From: <WBabbitt@aol.com>
To: <triumphs@autox.team.net>
Sent: Sunday, July 01, 2001 10:48 AM
Subject: U-Haul Warning
> I'm sending this to the list because:
> (1) You may have occasion to need these services to move LBCs or parts,
and
> (2) You are a large group of consumers.
>
> This weekend we moved my daughter out of her apartment (lease ended at
> midnight last night). Over three weeks ago we reserved a U-Haul truck for
> the one-way move; even have a letter of confirmation. When we went to
pick
> it up yesterday morning, we were told that "It wasn't ready yet." and
that
> they'd call us. They never would admit that they weren't going to give
us a
> truck, just kept putting us off. (and none of the multiple trucks in the
lot
> were available for one-way since they "local" and needed to be returned).
>
> Finally at 3:00 pm they did concede that there were people who were still
> waiting for a truck that they had reserved for the previous day, and they
> would have priority! At that point we had to cut our losses and call all
our
> friends with pickup trucks. And to top it all off, where were HUGE
> thunderstorms - care to guess how much stuff got soaked? BTW - if they
were
> honest right up front and told us there would be NO TRUCK - we would have
had
> everything moved out on our own before the storm - instead of waiting for
the
> truck that NEVER SHOWED.
>
> And for the people moving into the apartment - they had a U-Haul one-way
> truck reserved for last Thursday and still didn't have it!
>
> Interesting thing on their reservation confirmation letter: They require
a
> 48 hour notice if you want to cancel. You'd think they'd afford that same
> courtesy to their customers.
>
> BUYER BEWARE!
>
> thanks for the bandwidth,
> Bill Babbitt
> TR3A in a bag
>> Gales Ferry, Ct
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