Thanks for checking up on it - i'll be waiting for an email with a tracking
# :) I appreciate tire rack's dilligence in protecting its customers
against credit card fraud and it makes me much more comfortable in doing
business with the tire rack. I was just concerned as i did not know their
SOP with credit card orders.
-----Original Message-----
From: William Loring <bloring@TIRERACK.COM>
To: Ryan Jenkins <jenkinrp@jmu.edu>; autox@autox.team.net
<autox@autox.team.net>
Date: Monday, June 03, 2002 10:08 AM
Subject: Re: ordering/shipping from tire rack?
>Ryan,
>
>The Tire Rack is very sorry that your order has been delayed.
>
>As others have suggested, credit card fraud has become a big issue for
>mail-order businesses, and a company such as ours seems to attract more
than
>its fair share of such fraud. This means that The Tire Rack is perhaps more
>careful than some companies in its verification process. Sometimes this
does
>lead to delays in order processing, and for this we apologize. The
>verification process protects both The Tire Rack, and our customers from
>fraud.
>
>I think you'll find that now that you have an order history with us, your
>verifications should go more quickly in the future.
>
>Once again, we apologize for the delay. I have checked up on your order and
>have been assured that it will ship today, barring any other unforeseen
>circumstances.
>
>Please let me know if there is anything I can do for you.
>
>(Oh, I wasn't out autocrossing this weekend, although I wish I had been.
:-(
>I was doing yard work. Ah, the joys of home ownership.)
>
>Regards,
>
>William Loring
>
>The Tire Rack, Marketing dept.
>7101 Vorden Parkway
>South Bend, IN 46628
>
>574-287-2345 x225
>574-236-7714 fax
>888-362-8473 sales
>www.tirerack.com
>
>
>
>> From: "Ryan Jenkins" <jenkinrp@jmu.edu>
>> Subject: ordering/shipping from tire rack?
>>
>> Last thursday morning i placed an order with tire rack (over the phone),
for a
>> fresh set of Kuhmo Ecsta V700's and some KYB shocks. I immediately
recieved an
>> email to confirm my order, and then about an hour later i recieved a
second
>> email, stating that they cannot confirm my billing address information. I
had
>> just placed two other orders on the phone (one to SPS for various items,
one
>> to Carbotech for 3 sets of pads) and they had no problems running my
credit
>> card (i know they verify billing address). I called Tire rack again on
friday,
>> and again on saturday, and both days the order was "on hold" in the
>> verification department before its shipped. I've had hassles like this
before,
>> as on campus at school has its own zip code and not in any of the
UPS/FedEx
>> computers, but the company i'm ordering from has always been able to call
up
>> my bank and verify that it is correct. Is this normal from tire rack? I
was
>> expecting the tires to ship same day/next day...
>> Thanks,
>>
>> Ryan
>>
>> Concerned in Northern Va
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