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Re: TRF

To: "Michael D. Porter" <mdporter@rt66.com>, "Gano, Ken" <kengano@advant.com>
Subject: Re: TRF
From: twakeman@scruznet.com (TeriAnn Wakeman)
Date: Thu, 20 Mar 1997 06:26:26 -0800
Cc: triumphs@Autox.Team.Net
At 11:23 PM 3/19/97 -0800, Michael D. Porter wrote:
>Gano, Ken wrote:

> This makes me
>wonder if, in fact, there aren't many parts available from TRF for
>specialty niches such as late TR3As and Bs, as TeriAnn suggests. Folks
>can't buy what is not offered. That seems a terribly simple truism in
>the American business world. If the management of TRF hasn't figured
>that out, then they may not fare well in the future. Which I think would
>be to the detriment of the consumers.


The problem is that they carry the parts but there is no way to know about
stocked parts not in the glovebox mini catalogues or the factory TR2 parts
manual unless you can figure out the part #.  During the last couple of
years I have had very poor luck in connecting to level II order takers who
knew much about T3s.

When TRF brings parts to Triumphest I never get out of their room without
spending $400-600 on parts I did not know they carried or know how to order
from them.


Moss has complete catalogues.  Thats THE reason I now go to Moss first and
TRF second.  When Charles gets around to the TR32-3B catalogue, I'll most
likely switch back.

TeriAnn Wakeman            For personal mail, please start subject line
Santa Cruz California      with TW.  I belong to 4 high volume mail lists
twakeman@scruznet.com      and do not read a lot of threads..Thanks

Medium & large format photography, 1960 Land Rover 109,  1961 Triumph TR3A



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