[Shop-talk] scanner help

Ronnie Day ronnie.day at gmail.com
Mon Apr 24 13:13:19 MDT 2023 

John, there are forums on Ed Hamrick's site and he has responded to me
directly within a couple of days the few times I've had questions.
Seriously, I'd D/L VueScan and see if it'll work. It's free to try.

That said, I'd see if there's not a "factory reset" magic key combo to get
the scanner bacc to zero. I gave an older H-P flatbed to one of my
grandsons some time go, still have the cheap Canon LIDE-20 (I think) I
bought 30 years ago at Fry's and a Brother MFC--J875dw that I used to print
on DVDs/CDs (remember those!). The Brother is USB/Ethernet/WiFi and works
beautifully plugged into the LAN here in my office. Same thing with the
Canon, except it's USB. IIRC, I paid around $120 for the Brother at Best
Buy. I'd buy another one but Brother quit offering CD/DVD printers a number
of years ago, and I can't remember the last time I needed to print on disk
anyway!

On Mon, Apr 24, 2023 at 1:21 PM john <jniolon at att.net> wrote:

> Ronnie, thanks for replying.  First... it's only scanner problems  all
> other printer function are fine.  This is a Windows 10 desktop.  And I have
> tried both wi-fi and usb connected with same (no) results.. I've tried
> different cables and different usb ports and different IP addresses.   I
> worked with main frame computers and networks for 25 years (back when they
> were coal fired [image: Slightly Smiling Face]) and I know how to
> eliminate problems one at a time till you find a solution but this one has
> me baffled.  For one thing the scanning software doesn't give you any error
> codes or description of problem, other than the cryptic "can not
> communicate with the scanner" message...
>
> I'm thinking maybe a virus or some malware flipped a switch somewhere
> inside the command stuff that I'm not smart enough to find... I've looked
> thru installation logs and event viewer and with my limited knowledge I
> don't see a problem.. that being said, the problem could be a big barn
> painted red and I'm not smart enough to know what to see.  Don't have
> another pc to attach to and even then if it worked there it wouldn't show
> me the problem on my box.   very frustrating
>
> you guys are throwing out all the proper tasks to find this but I've
> already tried every suggestion before coming here...
>
> does anyone have knowledge of internal command files and stuff that could
> be reloaded or fixed ??  most system files are hard to play with I know...
> but SOME thing ain't working as it should, right
>
>
> john
>
>
> *----- Original Message -----*
> *From:* Ronnie Day <ronnie.day at gmail.com>
> *To:* Richard George <rkg at teleport.com>
> *Cc:* <shop-talk at autox.team.net>
> *Sent:* 4/24/2023 12:33:36 PM
> *Subject:* Re: [Shop-talk] scanner help
> ------------------------------
> Asking for clarification - Are you having trouble printing or scanning? I
> thought the problem was scanning. If it's not printing, try connecting the
> printer directly to the computer. Also PC or Mac? There are different
> protocols for each platform.
>
> On Mon, Apr 24, 2023 at 11:47 AM Richard George <rkg at teleport.com> wrote:
>
>> I think I deleted the source of this so my apologies if this is
>> redundant, but...  Did you try plugging the scanner into a different
>> computer?  I know, you shouldn't -need- to do that, but I had a scanner
>> gunny-sack between infrequent uses once, and it took a while to figure it
>> the problem wasn't just microsoft-software-update-induced.
>>
>> Good luck,
>>
>> rkg
>>
>> (Richard George)
>> On 4/24/2023 5:37 AM, Jeff Scarbrough wrote:
>>
>> Assuming Windows, have you tried removing it from your printers list and
>> letting the system reinstall it?
>>
>> On Mon, Apr 24, 2023, 08:14 Tom Coradeschi <tjcora at icloud.com> wrote:
>>
>>> Is it USB connected? Maybe (assuming you haven’t already done so) try a
>>> different cable? Grasping at straws…
>>>
>>> Tom Coradeschi
>>> tjcora at icloud.com
>>>
>>> On Apr 23, 2023, at 10:22 PM, john <jniolon at att.net> wrote:
>>>
>>> 
>>> VueScan for my first choice... same as all the others
>>>
>>> j
>>>
>>>
>>> *----- Original Message -----*
>>> *From:* Ronnie Day <ronnie.day at gmail.com>
>>> *To:* Mike Sinclair <phoenix722 at comcast.net>
>>> *Cc:* <shop-talk at autox.team.net>
>>> *Sent:* 4/23/2023 7:09:35 PM
>>> *Subject:* Re: [Shop-talk] scanner help
>>> ------------------------------
>>> Plus 1 for VueScan. Ed is an incredible guy and the software simply
>>> works! You can D/L it and see if/how it works. You'll get watermarks until
>>> you pay for it but you'll know it works before you do. It was
>>> recommended by a friend on the editing list I've been on since the mid
>>> '90s. I used it for maybe 15 minutes and bought the lifetime licence. At
>>> some point Ed made it cross-platform and my lifetime licence was
>>> grandfathered so I can scan using my Brother MFC from any of my Macs or
>>> PCs. Inarguably the best $100 I ever spent on software!
>>>
>>> RD
>>>
>>> On Sun, Apr 23, 2023 at 5:06 PM Mike Sinclair <phoenix722 at comcast.net>
>>> wrote:
>>>
>>>> Make sure your wireless is not set to public.  Don't ask me how I know.
>>>>
>>>> Mike
>>>> On 4/23/23 1:32 PM, john wrote:
>>>>
>>>> trying to copy some documentation on my tools and my scanner refuses to
>>>> cooperate.  It used to work.  It's a HP m1217 nfw multifunction printer.
>>>> I've reloaded all the proper up to date drivers
>>>> run diagnostics on hardware and all is fine.. reset to factory
>>>> settings... tried several different scanner software packages including HPs
>>>> version and everyone says it "Can Not Communicate with the scanner."
>>>>
>>>> Tried an online tech support outfit that said it was a virus preventing
>>>> it from working and for 250 bucks they would fix it... well, thanks but no
>>>> thanks.  Ran several malware and virus programs and found one
>>>> PUP file and removed it .  After that redid all above and same
>>>> result... Hope someone can tech me up on this and get this piece of printer
>>>> working again...and all other printer functions work fine
>>>>
>>>> thanks
>>>>
>>>> john
>>>>
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>> _______________________________________________
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>>
>> Shop-talk at autox.team.net
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