<div dir="ltr">John, there are forums on Ed Hamrick's site and he has responded to me directly within a couple of days the few times I've had questions. Seriously, I'd D/L VueScan and see if it'll work. It's free to try.<div><br></div><div>That said, I'd see if there's not a "factory reset" magic key combo to get the scanner bacc to zero. I gave an older H-P flatbed to one of my grandsons some time go, still have the cheap Canon LIDE-20 (I think) I bought 30 years ago at Fry's and a Brother MFC--J875dw that I used to print on DVDs/CDs (remember those!). The Brother is USB/Ethernet/WiFi and works beautifully plugged into the LAN here in my office. Same thing with the Canon, except it's USB. IIRC, I paid around $120 for the Brother at Best Buy. I'd buy another one but Brother quit offering CD/DVD printers a number of years ago, and I can't remember the last time I needed to print on disk anyway!</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, Apr 24, 2023 at 1:21 PM john <<a href="mailto:jniolon@att.net">jniolon@att.net</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div>
<div><font face="Segoe UI">Ronnie, thanks for replying. First... it's only scanner problems all other printer function are fine. This is a Windows 10 desktop. And I have tried both wi-fi and usb connected with same (no) results.. I've tried different cables and different usb ports and different IP addresses. I worked with main frame computers and networks for 25 years (back when they were coal fired <img style="border-width: 0px; border-style: initial; border-color: initial; height: 24px; width: 24px;" alt="Slightly Smiling Face" src="cid:187b4a1077fd9a716611" align="absMiddle">) and I know how to eliminate problems one at a time till you find a solution but this one has me baffled. For one thing the scanning software doesn't give you any error codes or description of problem, other than the cryptic "can not communicate with the scanner" message... </font></div>
<div><font face="Segoe UI"></font> </div>
<div><font face="Segoe UI">I'm thinking maybe a virus or some malware flipped a switch somewhere inside the command stuff that I'm not smart enough to find... I've looked thru installation logs and event viewer and with my limited knowledge I don't see a problem.. that being said, the problem could be a big barn painted red and I'm not smart enough to know what to see. Don't have another pc to attach to and even then if it worked there it wouldn't show me the problem on my box. very frustrating</font></div>
<div><font face="Segoe UI"></font> </div>
<div><font face="Segoe UI">you guys are throwing out all the proper tasks to find this but I've already tried every suggestion before coming here...</font></div>
<div><font face="Segoe UI"></font> </div>
<div><font face="Segoe UI">does anyone have knowledge of internal command files and stuff that could be reloaded or fixed ?? most system files are hard to play with I know... but SOME thing ain't working as it should, right </font></div>
<div><font face="Segoe UI"></font> </div>
<div><font face="Segoe UI"></font> </div>
<div><font face="Segoe UI">john</font></div>
<div> </div>
<blockquote style="padding:0px 0px 0px 0.5em;border-left:1px solid rgb(199,229,255);margin:0px 0px 0px 0.5em">
<div style="font-size:12pt;font-family:"Segoe UI";color:rgb(0,0,0)"><b>----- Original Message -----</b></div>
<div style="font-size:12pt;font-family:"Segoe UI";color:rgb(0,0,0)"><b>From:</b> Ronnie Day <<a href="mailto:ronnie.day@gmail.com" target="_blank">ronnie.day@gmail.com</a>></div>
<div style="font-size:12pt;font-family:"Segoe UI";color:rgb(0,0,0)"><b>To:</b> Richard George <<a href="mailto:rkg@teleport.com" target="_blank">rkg@teleport.com</a>></div>
<div style="font-size:12pt;font-family:"Segoe UI";color:rgb(0,0,0)"><b>Cc:</b> <<a href="mailto:shop-talk@autox.team.net" target="_blank">shop-talk@autox.team.net</a>></div>
<div style="font-size:12pt;font-family:"Segoe UI";color:rgb(0,0,0)"><b>Sent:</b> 4/24/2023 12:33:36 PM</div>
<div style="font-size:12pt;font-family:"Segoe UI";color:rgb(0,0,0)"><b>Subject:</b> Re: [Shop-talk] scanner help</div>
<hr style="border-width:medium;border-style:none;border-color:initial;height:1px;color:rgb(204,204,204);background-color:rgb(204,204,204)">
<div dir="ltr">Asking for clarification - Are you having trouble printing or scanning? I thought the problem was scanning. If it's not printing, try connecting the printer directly to the computer. Also PC or Mac? There are different protocols for each platform.</div><br>
<div class="gmail_quote">
<div class="gmail_attr" dir="ltr">On Mon, Apr 24, 2023 at 11:47 AM Richard George <<a href="mailto:rkg@teleport.com" target="_blank">rkg@teleport.com</a>> wrote:<br></div>
<blockquote class="gmail_quote" style="padding-left:1ex;border-left:1px solid rgb(204,204,204);margin:0px 0px 0px 0.8ex">
<div>
<p>I think I deleted the source of this so my apologies if this is redundant, but... Did you try plugging the scanner into a different computer? I know, you shouldn't -need- to do that, but I had a scanner gunny-sack between infrequent uses once, and it took a while to figure it the problem wasn't just microsoft-software-update-induced.</p>
<p>Good luck,</p>
<p>rkg</p>
<p>(Richard George)<br></p>
<div>On 4/24/2023 5:37 AM, Jeff Scarbrough wrote:<br></div>
<blockquote type="cite">
<div>Assuming Windows, have you tried removing it from your printers list and letting the system reinstall it?</div><br>
<div class="gmail_quote">
<div class="gmail_attr" dir="ltr">On Mon, Apr 24, 2023, 08:14 Tom Coradeschi <<a href="mailto:tjcora@icloud.com" target="_blank">tjcora@icloud.com</a>> wrote:<br></div>
<blockquote class="gmail_quote" style="padding-left:1ex;border-left:1px solid rgb(204,204,204);margin:0px 0px 0px 0.8ex">
<div>Is it USB connected? Maybe (assuming you haven’t already done so) try a different cable? Grasping at straws…<br><br>
<div dir="ltr">Tom Coradeschi
<div><a href="mailto:tjcora@icloud.com" rel="noreferrer" target="_blank">tjcora@icloud.com</a></div></div>
<div dir="ltr"><br>
<blockquote type="cite">On Apr 23, 2023, at 10:22 PM, john <<a href="mailto:jniolon@att.net" rel="noreferrer" target="_blank">jniolon@att.net</a>> wrote:<br><br></blockquote></div>
<blockquote type="cite">
<div dir="ltr">
<div><font face="Segoe UI">VueScan for my first choice... same as all the others</font></div>
<div> </div>
<div><font face="Segoe UI">j</font></div>
<div> </div>
<blockquote style="padding:0px 0px 0px 0.5em;border-left:1px solid rgb(199,229,255);margin:0px 0px 0px 0.5em">
<div><b>----- Original Message -----</b></div>
<div><b>From:</b> Ronnie Day <<a href="mailto:ronnie.day@gmail.com" rel="noreferrer" target="_blank">ronnie.day@gmail.com</a>></div>
<div><b>To:</b> Mike Sinclair <<a href="mailto:phoenix722@comcast.net" rel="noreferrer" target="_blank">phoenix722@comcast.net</a>></div>
<div><b>Cc:</b> <<a href="mailto:shop-talk@autox.team.net" rel="noreferrer" target="_blank">shop-talk@autox.team.net</a>></div>
<div><b>Sent:</b> 4/23/2023 7:09:35 PM</div>
<div><b>Subject:</b> Re: [Shop-talk] scanner help</div>
<hr style="border-width:medium;border-style:none;border-color:initial;height:1px;color:rgb(204,204,204);background-color:rgb(204,204,204)">
<div dir="ltr">Plus 1 for VueScan. Ed is an incredible guy and the software simply works! You can D/L it and see if/how it works. You'll get watermarks until you pay for it but you'll know it works before you do. It was recommended by a friend on the editing list I've been on since the mid '90s. I used it for maybe 15 minutes and bought the lifetime licence. At some point Ed made it cross-platform and my lifetime licence was grandfathered so I can scan using my Brother MFC from any of my Macs or PCs. Inarguably the best $100 I ever spent on software!
<div><br></div>
<div>RD</div></div><br>
<div class="gmail_quote">
<div class="gmail_attr" dir="ltr">On Sun, Apr 23, 2023 at 5:06 PM Mike Sinclair <<a href="mailto:phoenix722@comcast.net" rel="noreferrer" target="_blank">phoenix722@comcast.net</a>> wrote:<br></div>
<blockquote class="gmail_quote" style="padding-left:1ex;border-left:1px solid rgb(204,204,204);margin:0px 0px 0px 0.8ex">
<div bgcolor="#ffffff">
<p><font size="2"><font face="Tahoma">Make sure your wireless is not set to public. Don't ask me how I know.</font></font></p>
<p><font size="2"><font face="Tahoma">Mike</font></font><br></p>
<div>On 4/23/23 1:32 PM, john wrote:<br></div>
<blockquote type="cite">
<div><font face="Segoe UI">trying to copy some documentation on my tools and my scanner refuses to cooperate. It used to work. It's a HP m1217 nfw multifunction printer. I've reloaded all the proper up to date drivers</font></div>
<div><font face="Segoe UI">run diagnostics on hardware and all is fine.. reset to factory settings... tried several different scanner software packages including HPs version and everyone says it "Can Not Communicate with the scanner."</font></div>
<div> </div>
<div><font face="Segoe UI">Tried an online tech support outfit that said it was a virus preventing it from working and for 250 bucks they would fix it... well, thanks but no thanks. Ran several malware and virus programs and found one</font></div>
<div><font face="Segoe UI">PUP file and removed it . After that redid all above and same result... Hope someone can tech me up on this and get this piece of printer working again...and all other printer functions work fine</font></div>
<div> </div>
<div><font face="Segoe UI">thanks</font></div>
<div> </div>
<div><font face="Segoe UI">john</font></div><br>
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