[Shop-talk] scanner help

john jniolon at att.net
Mon Apr 24 12:05:57 MDT 2023 

Ronnie, thanks for replying.  First... 
it's only scanner problems  all other printer function are fine.  This is a Windows 10 desktop.  And I have tried both wi-fi and usb connected with same (no) results.. I've 
tried different cables and different usb ports and different IP addresses.   I 
worked with main frame computers and networks for 25 years (back when they were 
coal fired ) and I know how to eliminate problems one at a time till you find a 
solution but this one has me baffled.  For one thing the scanning software 
doesn't give you any error codes or description of problem, other than the cryptic "can not communicate with the scanner" message...   
 
I'm 
thinking maybe a virus or some malware flipped a switch somewhere inside the 
command stuff that I'm not smart enough to find... I've looked thru 
installation logs and event viewer and with my limited knowledge I 
don't see a problem.. that being said, the problem could be a big barn painted red and I'm 
not smart enough to know what to see.  
Don't have another pc to attach to and even then if it worked there it wouldn't 
show me the problem on my box.   very frustrating
 
you guys are throwing out all the proper tasks to find this but 
I've already tried every suggestion before coming here...
 
does anyone have knowledge of internal command files and stuff that could be reloaded or fixed ??  most system files are hard to play with I know... but SOME thing ain't 
working as it should, right 
 
 
john

 

----- Original Message -----
From: Ronnie Day <ronnie.day at gmail.com>
To: Richard George <rkg at teleport.com>
Cc: <shop-talk at autox.team.net>
Sent: 4/24/2023 12:33:36 PM
Subject: Re: [Shop-talk] scanner help



Asking for clarification - Are you having trouble printing or scanning? I 
thought the problem was scanning. If 
it's not printing, try connecting the printer directly to the computer. Also PC or Mac? There are different protocols for each platform.


On Mon, Apr 24, 2023 at 11:47 AM Richard George <rkg at teleport.com> wrote:

I think I deleted the source of this so my apologies if this is redundant, but...  Did you try plugging the scanner into a different computer?  I know, you shouldn't 
-need- to do that, but I had a scanner gunny-sack between infrequent uses once, 
and it took a while to figure it the problem 
wasn't just microsoft-software-update-induced.
Good luck,
rkg
(Richard George)

On 4/24/2023 5:37 AM, Jeff Scarbrough wrote:

Assuming Windows, have you tried removing it from your printers list and letting the system reinstall it?


On Mon, Apr 24, 2023, 08:14 Tom Coradeschi <tjcora at icloud.com> wrote:

Is it USB connected? Maybe (assuming you haven’t already done so) try a different cable? Grasping at straws…


Tom Coradeschi 
tjcora at icloud.com


On Apr 23, 2023, at 10:22 PM, john <jniolon at att.net> wrote:


 
VueScan for my first choice... same as all the others
 
j
 
----- Original Message -----
From: Ronnie Day <ronnie.day at gmail.com>
To: Mike Sinclair <phoenix722 at comcast.net>
Cc: <shop-talk at autox.team.net>
Sent: 4/23/2023 7:09:35 PM
Subject: Re: [Shop-talk] scanner help



Plus 1 for VueScan. Ed is an incredible guy and the software simply works! You can D/L it and see if/how it works. You'll 
get watermarks until you pay for it but 
you'll know it works before you do. It was recommended by a friend on the editing list I've 
been on since the mid 
'90s. I used it for maybe 15 minutes and bought the lifetime licence. At some point Ed made it cross-platform and my lifetime licence was grandfathered so I can scan using my Brother MFC from any of my Macs or PCs. Inarguably the best $100 I ever spent on software! 


RD


On Sun, Apr 23, 2023 at 5:06 PM Mike Sinclair <phoenix722 at comcast.net> wrote:

Make sure your wireless is not set to public.  Don't 
ask me how I know.
Mike

On 4/23/23 1:32 PM, john wrote:

trying to copy some documentation on my tools and my scanner refuses to 
cooperate.  It used to work.  It's a HP m1217 nfw multifunction printer.  I've 
reloaded all the proper up to date drivers
run diagnostics on hardware and all is fine.. reset to factory settings... 
tried several different scanner software packages including HPs version and 
everyone says it "Can Not Communicate with the scanner."
 
Tried an online tech support outfit that said it was a virus preventing it from 
working and for 250 bucks they would fix it... well, thanks but no thanks.  Ran 
several malware and virus programs and found one
PUP file and removed it .  After that redid all above and same result... Hope 
someone can tech me up on this and get this piece of printer working 
again...and all other printer functions work fine
 
thanks
 
john

 
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