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Re: Bad service/ good service

To: "Robert Rudolphi" <robertr@digex.net>, <triumphs@Autox.Team.Net>
Subject: Re: Bad service/ good service
From: kengano@advant.com (Gano, Ken)
Date: Tue, 12 May 1998 22:56:02 -0500charset="iso-8859-1"
Opps.  Just last Friday I ordered a set from them.  they were pretty caviler
regarding delivery.

kengano@advant.com
downstate illinois
1959 TR3A TS57756L
1958 Model 10 Sedan TBE9239LDLB
-----Original Message-----
From: Robert Rudolphi <robertr@digex.net>
To: triumphs@autox.team.net <triumphs@autox.team.net>
Date: Tuesday, May 12, 1998 3:37 PM
Subject: Bad service/ good service


>
>Just wanted to give the list a heads up on some bad service I received from
>Classic Tube in NY since I learned of them from the list. I ordered a full
>set of their brake pipes and received them about 3 weeks later. They looked
>great. When I went to install them one of the pipes had incorrect fittings.
>When I called to let them know about the problem they told me to send in
>the old pipe along with the new one and they would correct it. I
>overnighted both to them the same day and asked to get them back to me as
>soon as possible. That was over two weeks ago, so my car is still of the
>road and their attitude is they couldn't care less. Just a heads up.
>
>On a positive note I was rebuilding my calipers and had ordered new pistons
>from Victoria British. Three were correct one had  a improper lip. They got
>the correct size from me over the phone and sent me the correct one the
>next day no charge.
>
>I think a major benefit of this group is to share good and bad experiences
>so we can all benefit from them, and I also needed a place to vent my
>frustrations.
>
>Robert Rudolphi
>74 TR6
>


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