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did that at least a hundred times both restart and power off... even tried =
wifi=20
connected and usb=E2=80=A6
=20
j
=20
----- Original Message -----
From: John Mitchell <jmitch@snet.net>
To: john <jniolon@att.net>
Sent: 4/23/2023 4:41:20 PM
Subject: Re: [Shop-talk] scanner help
I know this will sound stupid, but try turning it off and on and then reboo=
ting=20
your computer.
On 4/23/2023 4:32 PM, john wrote:
trying to copy some documentation on my tools and my scanner refuses to=20
cooperate. It used to work. It's a HP m1217 nfw multifunction printer. I=
've=20
reloaded all the proper up to date drivers
run diagnostics on hardware and all is fine.. reset to factory settings...=
=20
tried several different scanner software packages including HPs version and=
=20
everyone says it "Can Not Communicate with the scanner."
=20
Tried an online tech support outfit that said it was a virus preventing it =
from=20
working and for 250 bucks they would fix it... well, thanks but no thanks. =
Ran=20
several malware and virus programs and found one
PUP file and removed it . After that redid all above and same result... Ho=
pe=20
someone can tech me up on this and get this piece of printer working=20
again...and all other printer functions work fine
=20
thanks
=20
john
=20
_______________________________________________
Shop-talk@autox.team.net
Archive: http://www.team.net/pipermail/shop-talk http://autox.team.net/arch=
ive
talk/jmitch@snet.net
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<META name=3DGENERATOR content=3D"MSHTML 11.00.10570.1001"></HEAD>
<BODY>
<DIV><FONT face=3D"Segoe UI">did that at least a hundred times both restart=
and power off... even tried wifi connected and usb=E2=80=A6</FONT></DIV>
<DIV><FONT face=3D"Segoe UI"></FONT> </DIV>
<DIV><FONT face=3D"Segoe UI">j</FONT></DIV>
<DIV> </DIV>
<BLOCKQUOTE style=3D"PADDING-BOTTOM: 0px; PADDING-TOP: 0px; PADDING-LEFT: 0=
=2E5em; BORDER-LEFT: #c7e5ff 1px solid; MARGIN: 0px 0px 0px 0.5em; PADDING-=
RIGHT: 0px">
<DIV style=3D"FONT-SIZE: 12pt; FONT-FAMILY: 'Segoe UI'; COLOR: #000000"><B>=
----- Original Message -----</B></DIV>
<DIV style=3D"FONT-SIZE: 12pt; FONT-FAMILY: 'Segoe UI'; COLOR: #000000"><B>=
From:</B> John Mitchell <<A href=3D"mailto:jmitch@snet.net";>jmitch@snet.=
net</A>></DIV>
<DIV style=3D"FONT-SIZE: 12pt; FONT-FAMILY: 'Segoe UI'; COLOR: #000000"><B>=
To:</B> john <<A href=3D"mailto:jniolon@att.net";>jniolon@att.net</A>>=
</DIV>
<DIV style=3D"FONT-SIZE: 12pt; FONT-FAMILY: 'Segoe UI'; COLOR: #000000"><B>=
Sent:</B> 4/23/2023 4:41:20 PM</DIV>
<DIV style=3D"FONT-SIZE: 12pt; FONT-FAMILY: 'Segoe UI'; COLOR: #000000"><B>=
Subject:</B> Re: [Shop-talk] scanner help</DIV>
<HR style=3D"BORDER-TOP: medium none; HEIGHT: 1px; BORDER-RIGHT: medium non=
e; BORDER-BOTTOM: medium none; COLOR: #ccc; BORDER-LEFT: medium none; BACKG=
ROUND-COLOR: #ccc">
<P>I know this will sound stupid, but try turning it off and on and then re=
booting your computer.<BR></P>
<DIV class=3Dmoz-cite-prefix>On 4/23/2023 4:32 PM, john wrote:<BR></DIV>
<BLOCKQUOTE cite=3Dmid:1UedwYX8fF.1E2aRZOMdjN@johns-desktop type=3D"cite">
<META name=3DGENERATOR content=3D"MSHTML 11.00.10570.1001">
<DIV><FONT face=3D"Segoe UI">trying to copy some documentation on my tools =
and my scanner refuses to cooperate. It used to work. It's a HP=
m1217 nfw multifunction printer. I've reloaded all the proper up to =
date drivers</FONT></DIV>
<DIV><FONT face=3D"Segoe UI">run diagnostics on hardware and all is fine.. =
reset to factory settings... tried several different scanner software packa=
ges including HPs version and everyone says it "Can Not Communicate wi=
th the scanner."</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=3D"Segoe UI">Tried an online tech support outfit that said =
it was a virus preventing it from working and for 250 bucks they would fix =
it... well, thanks but no thanks. Ran several malware and virus progr=
ams and found one</FONT></DIV>
<DIV><FONT face=3D"Segoe UI">PUP file and removed it . After that red=
id all above and same result... Hope someone can tech me up on this and get=
this piece of printer working again...and all other printer functions work=
fine</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=3D"Segoe UI">thanks</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=3D"Segoe UI">john</FONT></DIV><BR>
<FIELDSET class=3Dmoz-mime-attachment-header></FIELDSET> <PRE class=3Dmoz-q=
uote-pre wrap=3D"">_______________________________________________
<A class=3Dmoz-txt-link-abbreviated href=3D"mailto:Shop-talk@autox.team.net=
">Shop-talk@autox.team.net</A>
=2Ehtml">http://www.team.net/donate.html</A>
Archive: <A class=3Dmoz-txt-link-freetext href=3D"http://www.team.net/piper=
mail/shop-talk">http://www.team.net/pipermail/shop-talk</A> <A class=3Dmoz-=
txt-link-freetext href=3D"http://autox.team.net/archive";>http://autox.team.=
net/archive</A>
eam.net/mailman/options/shop-talk/jmitch@snet.net">http://autox.team.net/ma=
ilman/options/shop-talk/jmitch@snet.net</A>
</PRE></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>
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_______________________________________________
Shop-talk@autox.team.net
Archive: http://www.team.net/pipermail/shop-talk http://autox.team.net/archive
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