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Re: Penncraft tools

Subject: Re: Penncraft tools
From: (Peter Schauss x 2014)
Date: Fri, 15 Nov 1996 13:05:49 -0500
>      Subject: Penncraft tools
> Many moons ago, I received a set of Penncraft sockets (from JC Penneys). They
> were guaranteed for life just like Craftsman from Sears. Now, Penneys no 
> sell tools and they don't want to live up to their obligation. I was told that
> the only way they would do anything was if I produced a receipt. I asked the
> lady from the customer service department if she had kept any receipts from
> items she purchased in 1972 and she said no but I should have known that
> Penneys would get out of the hardware business and been prepared. What I would
> expect Penneys to do is to make a deal with Sears and have them exchange their
> tools. Anyone else had this problem? Suggestions?
> --
> John Greenwood c/o
Home Depot has an offer to honor Sears and Snapon lifetime guarantees.
Perhaps they will honor Penncraft as well.

Peter Schauss
1963 Austin-Healey 3000 Mk II
1980 MGB

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