[TR] upholstery, ZDDP, etc...

[spook01]

Peter and Beto,

I thank you for stepping up and taking care of this problem. I have 
forwarded your note to my distributor, and he will take care of it.  I must 
say that I ordered off your web site, which may have occasioned the problem.
The kit is in the original packing and was delivered last week.

Best,
Ray

----- Original Message ----- 
From: "Arakelian, Peter" <arakelianp at mossmotors.com>
To: <triumphs at autox.team.net>
Sent: Thursday, May 07, 2009 11:10 AM
Subject: [TR] upholstery, ZDDP, etc...


> OK, guys I'm here and I have my flame suit on...
>
> Upholstery:  I have forwarded the concerns about welded vs. sewn seams
> to my tech department.  On page A9 of the TR4 catalog we do say the
> seams are sewn not heat sealed.  However in the body of the catalog and
> on the web we do not - I will have that corrected.   If the kit was not to 
> your satisfaction Moss
> should have taken it back no question - that is our policy, unless there
> were some other issues involved with the condition of the kit that made
> it unusable or it was purchased a very long time ago.  Also, if you 
> purchased through a distributor, they would have to give you credit and
> we would credit them when they returned it.
>
>> Peter Arakelian - 1971 TR6 Daily Driver
>
Hello,

        We advertise them as original and they are not so we will definitely 
take them back for a full refund. Shipping will also be refunded in full. I 
was told they were purchased through one of our distributors. Have the 
distributor return them to us and they will get a refund for the part and 
shipping. If you have any questions please feel free to contact me.

        Have a great day

Beto Razo
MOSS MOTORS Retail sales
razob at mossmotors.com
1-800-667-7872 ext 3131 _______________________________________________
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