[Shop-talk] SK returns

[Brian and Wendy Warrick]

We have local tool store that has been the SK rep for many years. My dad and I both have a bunch of SK rachets and sockets. Anytime they needed repair we would take them into the store and they would throw a repair kit in or replace the socket.

He went in a few weeks ago to have a rachet repaired. The store cannot even get repair kits from SK anymore! Seems like the new ownership has cheapened the product as well as making warranty and repairs difficult to impossible. I personally am going to shy away from SK tools going forward. Sadly, I think they are a shell of what they used to be.

Brian
Nampa, ID
________________________________
From: Shop-talk <shop-talk-bounces at autox.team.net> on behalf of Mike Sinclair <phoenix722 at comcast.net>
Sent: Wednesday, December 6, 2023 8:25 AM
To: shop-talk at autox.team.net <shop-talk at autox.team.net>
Subject: Re: [Shop-talk] SK returns


I have a socket set that I got 70 years ago and have never had a problem with them.  And they have seen some torque!  Are they no longer quality tools?

Mike

On 12/6/23 5:39 AM, old dirtbeard wrote:
I have always loved SK tools, particularly for working on motorcycles, little British cars, etc., where the thin design will fit where other tools would not.

They have changed ownership and I believe that some of the legacy websites, etc., may not be staffed.

I believe this is the current site for warranty claims on older SK tools:
SK Tools USA, LLC (skhandtoolllc.myshopify.com)<https://skhandtoolllc.myshopify.com/apps/product-registration?form=warranty-claim>


On Wed, Dec 6, 2023 at 5:24 AM John Innis <jdinnis at gmail.com<mailto:jdinnis at gmail.com>> wrote:
Yes unfortunately, but I don't think you will benefit from my experience.  I never did get to talk to a person and both of my warranty requests were denied.  I have since sold all my SK tools and won't have anything to do with them.

On Tue, Dec 5, 2023 at 10:48 PM Moose <eric at megageek.com<mailto:eric at megageek.com>> wrote:
Does anyone have any contact info for SK tools?  (like a person on the inside?)

I have a breaker bar that broke.  I went to their website and filled out their form to request a 'repair kit' a while ago.

I only received an email response that was the text I filled out in the online form.  No additional information, no way to follow up or if they even would be sending the repair kit.

Anyone have any experience with this?

Thanks.

Moose_______________________________________________

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Best,

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