[Shop-talk] amazon ..was Shop-talk Digest, Vol 8, Issue 44

[eric at megageek.com]

Actually, I've been buying and selling on Amazon for years.  Here is what 
is happening.

Amazon wanted to ensure that it's CUSTOMERS (and NOT their vendors) are 
well taken care of.  If you buy something from Amazon, you don't need any 
reason to return the items for a full refund.  The sellers are the ones 
that bear the costs.

Here is an example from real life...

A guys buys a brand new floppy drive from me.  He gets it, opens it, uses 
it (more than likely he just needed it to read and old disk) then he 
returns it to me.  I HAVE to give him 100% of his money back with shipping 
(or Amazon will just take it from me without refunding my commission 
payment to them.)  Now I have a used drive for sale.  8>(

Since I do sell many other items there, I don't mind taking a burn once 
and a while.  But I can tell you that Amazon (AND ebay) will bend over 
backwards for a buyer and pass all the costs to the seller.

Ebay is worst this way.  A guy bought a pool pump from me.  He didn't want 
it months later (and never replied to my emails when I was trying to find 
out why so I could resolve it.)  Then he just dropped it in a box with NO 
packaging and mailed it to me.  I received a totally smashed up pump, I 
even took pictures of everything.  Ebay's answer was that I needed to 
refunded this entire purchase price!  (after multiple calls to ebay, I 
finally found someone that looked at the facts and relized this guy was 
the problem.  They credited my account for the money, but I still had to 
issue the refund to the guy first!

Again, most buyers are good people, but some know the system and beat up 
the sellers.  In your case, I would be surprised if Amazon didn't allow 
you a full refund or another replacement at no cost.

Eric P
"Be as beneficent as the sun or the sea, but if your rights as a rational 
being are trenched on, die on the first inch of your territory." Ralph 
Waldo Emerson 




"Karl Vacek" <KVacek at Ameritech.net> 
Sent by: shop-talk-bounces at autox.team.net
03/24/2014 06:01 PM

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Re: [Shop-talk] amazon ..was Shop-talk Digest, Vol 8, Issue 44






Thanks to all for pushing me to try the return.  I called them and got a
one-time exception to Amazon's 30-day return policy, thanks to a helpful
customer service representative.  The rep told me there may be a 
restocking
charge, although he said he'd noted on the return approval not to charge 
me.
Even if they charge me something, it's still better than throwing it out.

I've been a very loyal Amazon Prime customer for years, and have been 
buying
whatever I can from them for their prices, service, and to save state 
sales
tax.  However, a bad experience when I sold a book through Amazon a couple
months back has had me in a spitting contest with the seller side of the
company for 6 weeks now, and in that time I have vowed not to buy from 
them
again.

This at least helps a little.

Thanks again for motivating me !
Karl
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