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In both cases, I'm sure they must get it right sometimes (or they'd be out of
business already). The real question is how often do they get it wrong?
The real question is how do they respond when they do get it wrong. Everybody
gets it wrong sometimes (human nature) but they should own up to it and make it
right.
I'm sure they get a lot of returns that were not their fault. We get a lot
where the serviceman just started replacing parts until the problem was fixed
and then returned everything he took out. Never mind that it was the last part
that was at fault. But rather than pitch a bitch they should handle the
situation more diplomatically.
Dave Massey
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<div style="font-family:arial,helvetica;font-size:10pt;color:black"><blockquote
style="border-left: 2px solid blue; padding-left: 3px;">In both cases, I'm sure
they must get it right sometimes (or they'd be out of business already). The
real question is how often do<font size="4"> </font>they get it wrong?<br>
</blockquote></div>
<div> <font size="4">The real question is how do they respond when they do get
it wrong. Everybody gets it wrong sometimes (human nature) but they
should own up to it and make it right.<br>
<br>
I'm sure they get a lot of returns that were not their fault. We get a
lot where the serviceman just started replacing parts until the problem was
fixed and then returned everything he took out. Never mind that it was
the last part that was at fault. But rather than pitch a bitch they
should handle the situation more diplomatically.<br>
</font>
</div>
<div> <br>
</div>
<div style="clear:both"><font size="4">Dave Massey</font><br>
<br>
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<br>
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