Perhaps an apt thread to relate a recent occurence. On this list
TeriAnn & I had similar problems with TR3 repro jack handles purchased
from Moss (US) some years back. It took me a long time to notice the
problem as it looked fine and only in actual use did the difficulty
become apparent.
We were both contacted by the Product Quality Assurance Department at
Moss and in my case I was sent a replacement jack for testing (and to
keep) which proved to be correct (the earlier one had a mis-sized nut
opening).
This was certainly 'over the top' as far as customer service in general
-- yet not unprecedented where Moss is concerned. It has been my
experience that they (and also TRF) stand behind what they sell and
really want us to be satisfied and successful with what we get from them.
Geo Hahn
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