I concur. After spending about $2500 over the past 6 months with VB, I've
got no complaints. When they screwed up, they fixed it and paid for the
return shipping (even when I sent it Fed Ex because the local UPS office was
closed). With VB, you have to know what you want because they're staffed
with order takers who know nothing about LBCs. If you want/need answers,
call Moss.
Bob Danielson
75 TR6 - status at
http://pages.cthome.net/BobD
-----Original Message-----
From: Dennis F. Kimberlin <dkimberl@ops.org>
To: Cliff Hansen <chansen@exis.net>
Cc: triumphs@autox.team.net <triumphs@autox.team.net>
Date: Wednesday, May 13, 1998 1:38 PM
Subject: Re: VB service
>
>Cliff Hansen wrote:
>>
>> Lately there's been some discussion of the quality of VB's
>> parts and service. Just to add to the data:
>>
>> I ordered front suspension kits from them last winter. Best
>> price, in stock; TRF was backordered for weeks. I recieved
>> a kit missing some small pieces (cotter pins, washers) which
>> I could easily get. However, the kit contained two sizes of
>> o-rings (used to seal the trunnion bolt assembly.) I called to
>> find out what size was correct, and asked that they send
>> more of the right size. They sent an entire new kit, no
>> charge.
>>
>> If I know what brand or quality of part I'm getting, I have no
>> problem ordering from these people.
>>
>> Cliff Hansen
>> chansen@exis.net
>> 1966 TR-4A CTC 64615L (on the road daily)
>This won't help the discussion much, but after $1500.-- in parts and
>support from the old girl (VB), I've not had a problem yet. I order and
>two days later have them in my office.
>Wish I could say the same for TRF. On 19 Feb 98 ordered two seals
>(trunk and bonnet) and have yet to receive them. Called the other day
>and was told 60+ orders like mine are on hold. Maybe an isolated
>situation, but not a good way to start with a new customer.
>
>Dennis
>75 SPIT
>
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