Hi Bob,
This is a strange coincidence. I live across the continent but had to
go to San Francisco this week, so I made arrangements with Triumphs
Only to pick up some parts, today. Although he normally doesn't open
Saturdays, he agreed to be there at a specified time and was. He
ordered in parts for me, and was totally friendly and fair. He advised
me not to buy ribbed heater hose from him as regular auto parts store
stuff will work, and reminded me that I could claim back the sales tax
once I get home. He gave me a 13% discount from Moss prices (which was
where he'd ordered in the parts from); that would have been 15% if I'd
used cash. (I was satisified with this pricing as I will be carrying
the parts home and thus don't have to pay shipping or duty.)
While I was there another customer happened by and he offered that
fellow the opportunity to look all around in the back while he was
waiting for me, and as he has a significant warehouse of used parts,
that's a pleasant way to spend that time. That guy was buying a used
transmission with o/d, and when he questioned how to wire the three
new switches on the top cover, the owner not only offered to draw him
diagrams but to give him a used wiring harness "if he had one around"
(don't know if he did; I left by then).
This is the second time I have dealt with him; the first time I had an
equally successful transaction. I did indeed notice a need to
communicate "extra-clearly", but that happens so much nowadays that it
didn't strike me as unusual, and once I made my needs exceptionally
clear, all was well. (Side note: I am particularly bothered with
people's seeming inability to pay attention to what I say or write, so
I really notice when it happens.) I certainly would have been upset if
I had arrived and the parts were used when I expected new, or if he
hadn't been there, or if was obnoxious, but none of this happened to
me, so I will go back there. I had an altogether enjoyable experience.
It seems the one difference between your dealing with him and mine was
that I was there live while you dealt with him remote. Perhaps others
could respond who've dealt with him in person.
Regards,
Jim Wallace
(normally from) Ottawa, Ontario
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Date: Fri, 27 Feb 1998 13:43:04 -0500
From: Bob <rlmcneit@cpis.net>
Subject: people not to deal with
Hi Everybody,
I just got off the phone with "Triumph's Only". Has anyone else on
this list ever dealt with this character?? I now know that sometimes
it's better to just pay a few bucks extra at the Roadster Factory. He
quoted me $185 for a mainshaft (o\d). The roadster factory quoted
$209. I order through him, and get the wrong one to start with. I
call, he says he'll send the other one when this one get's back to
him. SO...I wait. I get the correct one....It's USED!!! On the phone
he says he definately told me this, and I should listen better. I
tell him, that this is false advertising. He flys off the handle, and
literally yells at me. Then he proceeds telling me his success story
and satisfaction rating. He offered no comprosise other than sending
the shaft back for a refund.
Has anybody else had any similar dealing with this place?
Bob Mc 8-(
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