You're absolutely right! Dana was the best thing TRF had going.
Even since he left, I still talk to Dana to try to get problems
resolved through his inside contacts - still doesn't work
though, as the inside people still won't respond to problems.
Cheers,
Len Drake
>
>On Mon, 3 Mar 1997, len drake wrote:
>
>> Hi Kai - I wouldn't hold your breath. They do have an e-mail
>> address, but apparently never check it. I wrote two notes to
>> them in October and November and still don't have a reply.
>> For all of the fans that they apparently have, they sure
>> aren't my favorite company to TRY to deal with.
>>
>> Cheers,
>>
>
> Len,
>
> Dana Henry (a net-literate TRF ex-employee) used to be very
> consciencious about following up on email at TRF. He left
> last year citing personal reasons- I suspect Charles Runyan
> had, ahem, a 'disagreement' with Dana, as he mentioned such
> in his posting. IMHO, Runyan ought to be investing his money
> in his car business and not in some British pub in the middle
> of PA. (although I hear it is rather nice)
>
> Obligatory TRF story follows:
>
> I've only ever bought a handful of parts from them- my
> then-fiancee-now-wife (who lived in NJ) ordered some parts
> for me for Christmas. When she got her Visa statement, she
> noticed that she was charged PA sales tax as a NJ resident.
> She called to question the charge and was told that the
> customer (me) lived in PA, so they were required to collect
> sales tax on the sale- even though they shipped the box to NJ.
> (she gave them my TRF customer number to help identify which
> cars I own, etc) They refused to credit her, and that was
> the last time I've ever ordered from them.
>
> --Scott
>
> Scott Hower --> howersl@ttown.apci.com
> Air Products & Chemicals, Inc.
> 7201 Hamilton Blvd Trexlertown, PA
> (610) 481-2646
>
>
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