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Re: Harbor Freight

To: Chris Heerschap <Heerschap@eng.kns.com>
Subject: Re: Harbor Freight
From: Art Pfenninger <ch155@freenet.buffalo.edu>
Date: Tue, 27 Oct 1998 07:11:25 -0500 (EST)
        I called them about a broken socket and without having to return
the broken one they mailed me out a new one. Keep your invoice although
they had a record of the purchace. I would say that they honor their life
time warranties.
...Art


On Mon, 26 Oct 1998, Chris Heerschap wrote:

> 
> Peter Schauss x 2014 wrote:
> > I sent them email via their web site (as suggested by the
> > message on their customer support number).  In the message I
> > suggested that, if they could not provide the proper part, they
> > should refund me the cost of the missing part.  I suggested
> > a price based on their current catalog.
> 
> All I can contribute is to not use their web based customer support. 
> I sent an email recently... decided to call customer support the next
> day and got an immediate answer.  My answer via email came two days
> later.
> 
> HF, like most other companies, say they're net connected but in
> reality they still like doing things the old fashioned way.  I've
> never had any luck placing an online order and there is a note
> somewhere saying that online orders have like a two day processing
> time.
> 
> 
> cmh
> -- 
> Chris Heerschap          mailto:heerschap@eng.kns.com
> UNIX Systems Mutilator   (215) 784-6048
>  "UNIX is user friendly.
>         It's just selective about who its friends are"
> 


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