At 11:37 AM 11/17/96 EST, Bruce Wentzel wrote:
>>I've never had a problem exchanging Sears Craftsman hand tools (I'm
>>probably on my 4th 3/8" breaker bar. Sears simply takes the broken
>>tool and hands me a brand new replacement. I've never even been asked
>>how it broke.
>
>Ususally true, however Sears won't cover the ratchet head of their Torque
>wrenches. Been there, done that. (Maybe I didn't squeak enough)
>
>Bruce Wentzel
>
>
I wanted them to give me a whole new torque wrench, but they would only
give me a kit for the ratchet. BTW their guarantee says all Craftsman HAND
tools have a lifetime guarantee. I have had problems with shovels with
broken handles and when I reminded them of that they did replace it. Just
gotta make some more noise I guess.
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