When the shipping costs as much as it does (from the U.K.) and you have a
no-fit problem, does the supplier pay shipping both ways (for the part,
then for its return)?
Daryl
----------
> From: Jeff Church <jchurch@exis.net>
> To: Sprite List <spridgets@autox.team.net>
> Subject: Re: Parts (no Home Depot contents)
> Date: Monday, September 07, 1998 10:46 PM
>
> Well, after a "disappointment laden" email to AH Spares yesterday, here
is
> the response I got:
>
> >>We are extremely concerned to learn that the grill you received was not
a
> good fit and apologise for the inconveniece and disappointment ....
> We thank you for informing us so promply so that we can immediately
suspend
> sales and investigate were the problem has arisen. As we told you we had
> recently re-tooled the grill to ensure a better fit, so we are obviously
> anxious to find the new problem.
> Our preliminary enquiries lead us to suspect that the problem may have
> arisen at the polishers prior to plating. If they have not been using the
> fixture to support the grill during polishing and have been bearing down
> hard with the polishing mop, this could have well distorted the grille
and
> altering the curvature would also mean that the pegs do not line up....<<
>
> There is some of that "Mom and Pop" action going on here. I knew they
would
> respond in a concerned way. They will continue to get my business for
> specialized or hard to find bits - and I told them so.
>
> Jeff
>
> -----Original Message-----
> From: Ulix Goettsch <ulix@u.washington.edu>
> To: spridgets@autox.team.net <spridgets@autox.team.net>
> Date: Monday, September 07, 1998 10:28 AM
> Subject: Re: Parts (no Home Depot contents)
>
>
> >On Mon, 7 Sep 1998, Ulix Goettsch wrote:
> >>
> >> So, don't expect the british parts outfits (or any over here) to sell
a
> >> better version of a product unless they advertise "this is not the
cheap
> >> version sold by our competitors that is too tall and has the studs in
the
> >> wrong places, etc."
> >
> >I just read Jeff and Larry's posts on the grille and have to say that
> >after AHS' advertisement for the grille I would have ordered it too.
> >
> > Ulix __/__,__
> >..........................................................
(_o____o_)....
> > '67 Sprite
|