I am one of those people who never orders from TRF-the first guy I usually
call is Nigel at Spitbits. Why? Cause TRF never sent me a bloody catalog! I
requested 3 times-even after you all got yours-and nothing. My email went
unanswered too. I may not have personally sent out W-2s but, having been a
manager in businesses ( and organized a restaurant office-which included
creating employee files as there weren't any when I got there!) for a number
of years I know that there are some things you gotta do for the customer-and
one of them is to answer inquiries in a timely fashion. Or they go elsewhere
with their money.(Duh!)
Laura G.
Vita brevis est: rapide agite, vigore strigate!
----- Original Message -----
From: Patrick Bowen <pabowen@mediaone.net>
To: <SJagGo@aol.com>; <bethken@erols.com>; <triumphs@autox.team.net>;
<spitfires@autox.team.net>
Sent: Saturday, March 18, 2000 4:21 PM
Subject: Re: moaners
>
> While we all appreciate and understand the fact that BIG suppliers are
what
> makes this industry run (as in any) I truly am beginning to wonder if TRF
> fits into that picture. They have a big name, but I know more people that
> don't/won't order from them than do. And almost exclusively order from
Ted
> Schumacher, spitbits, and British Parts Northwest and the like.
>
> While no body argues the difficulty of running a business, it is the
> customers that decide if the business is worth it. Customers do not care
> how many W2s and 1099s you had to fill out, they want their parts, at a
good
> price, on time, and preferably with some quality customer service. It is
> these qualities that are lacking with TRF. I have had trouble with every
> single order I have ever placed with TRF. and all the items I have bought
> (if they ever come) arrive in zip lock bags with a typed label, and that
is
> only after waiting at least two months or more. I can order from others
and
> receive them immediately in original factory boxes.
>
> My question is, why can the supposed small guy do this but not the big
> conglomerate? Again,has to do with the quality of the operation and where
> their priorities are. Seems to me TRF stretched itself way too thin on
> creating the Coventry inn and other sideline enterprises and lost its
> ability to serve in its main function.
>
> While I appreciate Noble wonderful causes, supporting someone that is not
> able to manage his stock and because I think he is a nice guy doesn't cut
> it. Go to a GM board meeting and see if they think their customers would
> understand cars and parts being constantly on back order. They would go
> bust instantly (by the way, they file more W2s and 1099s than TRF)
>
> I refuse to deal with any company that is not intouch with what I need.
TRF
> seems to be Mr Runyons hobby that might (or might not) pay some bills, but
> does not provide me with the customer service to win my loyalty.
>
> I obtain the same joy, more often with the right parts, that I get on time
> from other suppliers.
>
> Patrick Bowen
>
> ----- Original Message -----
> From: <SJagGo@aol.com>
> To: <bethken@erols.com>; <triumphs@autox.team.net>;
> <spitfires@autox.team.net>
> Sent: Saturday, March 18, 2000 12:18 PM
> Subject: Re: moaners
>
>
> >
> > Greetings Ken,
> > Again, I ask the question. How many W2's and 1099's did you send out
last
> > month?
> > If you had, you would see the logic. If you think money is the source
> > motivation for all action, then none of us should spend any time with
our
> > TR's; they will never return a monetary gain for all the time and parts
we
> > place into them. We do it because we obtain pleasure from a job well
> done,
> > and the sensual pleasure of the actual drive. It's also a pleasure to
> meet
> > fellow enthusiasts with whom we share a common bond. Not all employers
> are
> > out there to scrape every dime and nickel from their workers. There are
> > people who have the talent to provide work for those unable to do so
> > themselves and believe me many of them take their responsibilities
> seriously.
> > Even Scrooge saw the light. God bless us every one!
> > Bill Brockschmidt
> > Springfield, IL
> >
> > PS Hey Joe- Is Tiny Tim named after the Dickens character or Herbert
> Khoury
> > (aka Tiptoethruthetulips-Tiny Tim)?
>
>
|