[TR] Nisonger Instrument Repair

Dave dave1massey at cs.com
Sun Jan 17 06:04:50 MST 2016


In both cases, I'm sure they must get it right sometimes (or they'd be out of business already).  The real question is how often do they get it wrong?

 The real question is how do they respond when they do get it wrong.  Everybody gets it wrong sometimes (human nature) but they should own up to it and make it right.

I'm sure they get a lot of returns that were not their fault.  We get a lot where the serviceman just started replacing parts until the problem was fixed and then returned everything he took out.  Never mind that it was the last part that was at fault.  But rather than pitch a bitch they should handle the situation more diplomatically.


Dave Massey


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