[TR] An expensive lesson

[Don Hiscock]

It stings, John, because the OEM stuff is (was) better than the dreck we
have for most things today, coupled with the thought that up until
relatively recent times there was a chance to keep the OEM bits around but
for penny-pinching.

I'd like to think as we've all reached a different stage in life and our
cars have reached a different point in value, that were that same
support-the-good-stuff option available to is now we'd do it.

Perhaps not. Maybe that's just not in the genes of a typical Triumph owner,
then or now, to spend a cent more than necessary.

On Saturday, November 7, 2015, John Macartney <john.macartney at ukpips.org.uk>
wrote:

> Sorry, Don. Didn't mean to 'hurt' anyone but I only wrote that piece to
> illustrate that 'price fright' should never be the deciding factor. It's
> doing your best to keep your prices as close to market acceptance limits
> and 'going that extra mile' if you can on customer service. I do remember
> two small independents based in California (one in SF, the other in LA) who
> clearly had some very loyal and dependable customers and they kept on
> coming back to us with repeat business. It was never large and even if we
> lost it, this would never have impacted on our bottom line. But they stuck
> with us and we tried to give them the best deal possible because it was
> always such a pleasure dealing with them. Probably the difference between
> those two outfits and all the rest was they 'understood' the volatility of
> foreign exchange movements and clearly did their level best to address it.
> I was greatly saddened some years later to learn the owners of both
> businesses had died and the businesses were liquidated. they had become
> such very good friends. Do any of the older listers in CA by chance
> remember Dave Milner or Hank Dukowski? That's who they were.
>
> Jonmac
>
>
>
> ---
> This email has been checked for viruses by Avast antivirus software.
> https://www.avast.com/antivirus
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://autox.team.net/pipermail/triumphs/attachments/20151107/1468a611/attachment.html>