[TR] Moss Motors

[Darrell Walker]

Hi Tim,

Ibve always had very good response from their customer service department
when missing items, or there was a mistake.  Ibd call back!

-Darrell

> On Nov 13, 2014, at 4:54 PM, Tim Purdy <timipurdy at citlink.net> wrote:
>
> Has anyone had trouble with Moss Motors customer service department? I have
> been a loyal customer for many years and spent, as we do on these cars, a
lot
> of money.
>
>            Anyhow, one of the o-rings on the carbs of the TR4 went out,
since
> gas leaked. Since with dual carbs, I ordered replacement o-rings, washers,
> etc. and order two sets, since might as well replace the other carb as
well,
> from Moss last week, Today tackled the carbs, but of the five items
related,
> four showed up as two and fifth as one.  Replaced the faulty o-rings on one
> carb, but could do no the other.  Called Moss customer service and after a
> long discussion, they told me if I place an order for additional parts,
they
> will not charge me for the missing o-ring. I tried to explain, I dont need
> anything else. Maybe I lost my common sense, you have dual carbs, and so
you
> order two of everything, to take care of both at the same time.
>            Should I try calling back tomorrow, and maybe someone will be a
> bit more  understanding?
>
> Tim, who would really like drive his TR4 '64
>
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