[TR] FW: FW: advice - restoration frustration! Part 2 of 2.

[wbeech at flash.net]

Carl,

Call you supplier and talk to the owner/president and tell him the whole
story, including that the bank is planning on reversing charges. (I am
surprised that the supplier billed your card this long before shipping).

I had a similar problem with TRF,(only an 18 months gap) but they found the
correct shade of red and got it to me in the stated time period. 

Moral of the story: Wait for a good sale and buy EVERYTHING from the same
reputable guy at the same time.  Having spent many years in the fabric &
upholstery biz I know that even the exact same product from the same
manufacturer can vary in shade between orders due to slight variances in dye
lots.

Don't know what your car colors are, but is it possible to go with some
interesting contrasting color?

Best of luck in your quest,
Bill

Bill Beecher
'58 TR-3A TS30766L  "Tarbaby"
www.triumphowners.com/1566
"A Triumph is man's best friend, it always comes when it is called...of
course, some times it is difficult to make it go"




-----Original Message-----
From: triumphs-bounces at autox.team.net
[mailto:triumphs-bounces at autox.team.net] On Behalf Of Carl TR
Sent: Tuesday, May 24, 2011 5:26 AM
To: TR List 
Subject: [TR] FW: FW: advice - restoration frustration! Part 2 of 2.

Continued
.

When it came, it didn’t match my sample but did match the in-stock sample
they sent in January.   I called the next day.  The lady who answered
acknowledged that the item shipped wasn't right.  She asked me to call back
the next day so that she could check it out.   I called but she was out.
That night I had a voice mail from someone else saying that they would get
the correct material out to me in about a week and pick up the incorrect
package.   Today (two weeks later) I called and was told again “check back
in a week”.

I have purposely omitted the company name – but I am asking what the
consensus is on what I should do?   According to the bank, it is past the
dispute period but since the purchased item has not been received, they may
still consider reversing the charge.  I'll do that next week if necessary.
I don’t want to jeopardize receiving  the vinyl (hopefully it will match) –
but I don’t know what to do.

Your thoughts?

Carl Musson
1961 TR3A TS81802LO

triumphs at autox.team.net

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