[TR] TRF - poor business practice

[John & Pat Donnelly]

Hi Lou & All,
I don't know what most of your backgrounds are, but I've worked in the
manufacturing/parts businesses for a very long time. The ugly stepchild that
no one wants to deal with is product returns, or "RMA's" for short.

The USA is a capitalistic country (even though Obama thinks he can change
that) that businesses prides itself on how much revenue it can bring in each
year. But, for every dollar that sales brings in, RMA's subtract from that.
While Fry's has selling RMA's into a big business, most companies write them
off, or have reserves set aside.

So, if you're running a business, and asking a bank to loan you money, what
do you promote, revenues or losses? TRF borrows money from anywhere they
can. Nothing wrong with that. Cash is King.

While I do agree that RMA's shouldn't take months, it does need to be
resolved in a "timely" manner, and that depends on the business. If Charles
has done his homework, then he knows how long Moss, VB and others take to
process an RMA. It's up to him to make the decision on how much effort his
company should spend to process an RMA. And based on that decision this list
can critique the right or wrong of it because it directly affects anyone who
buys from them.

The old adage of "let the buyer beware" may apply here, but wouldn't be
known unless a lister wrote about it.

Thanks!
Johnnie
A long-time TRF patron. And a Moss one, And a VB one, and a BPNW one, and
....


> -----Original Message-----
> From: triumphs-bounces at autox.team.net [mailto:triumphs-
> bounces at autox.team.net] On Behalf Of Loumetelko at aol.com
> Sent: Tuesday, February 16, 2010 6:36 PM
> To: triumphs at autox.team.net
> Subject: Re: [TR] TRF - poor business practice
>
> In a message dated 2/16/2010 11:23:25 A.M. Eastern Standard Time,
> blanoway at shaw.ca writes:
>
> I need  to apologize first, and then ventwith the hope that it may
> help
> other TRF  customers avoid this situation.
>
>
>
>
> I would applaud, encourage, second the motion a statement from Mark
> Bradakis that stated any bashing of suppliers while naming the supplier
> will  earn
> the writer an automatic six month suspension from this hallowed list.
> I
> have had many bad business or quality issues with various British car
> suppliers but I refuse to sink to the childish level that we have just
> read.  I
> have always chalked it up to experience.  I will be willing  to wager
> that
> TRF will be very happy without these basher's business.
>
> Lou Metelko
> Auburn, Indiana
>
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