[TR] TRF - poor business practice

[Bob Danielson]

I had a very similar experience a few years ago with a return to them. And 
in reading your post it sounds oh so familiar with the excuses they give. I 
ended up emailing a Mail List friend who knows the TRF gang personally to 
see if he could offer any suggestions. He actually ended up calling them on 
my behalf which got the credit processed.

It's one of the reasons I rarely use TRF anymore.

Bob

Bob Danielson
1975 TR6 CF38503U
Running w/ Throttle Body Injection,
Toyota 5 speed & Nissan LSD
http://tr6.danielsonfamily.org

--------------------------------------------------
From: "Brian Lanoway" <blanoway at shaw.ca>
Sent: Tuesday, February 16, 2010 11:14 AM
To: "Triumphs Digest" <triumphs at autox.team.net>
Subject: [TR] TRF - poor business practice

> I need to apologize first, and then ventwith the hope that it may help
> other TRF customers avoid this situation.
>
> I returned a set of carpets (worth in excess of $300) to TRF before
> Christmas.  Six weeks later, and despite several phone calls, I still have
> not had a refund applied to my credit card  a transaction that takes
> minutes in almost all cases.
>
> TRF (Level 2) claims that my refund is working its way through their
> system  again, for a transaction that would take minutes with almost any
> other vendor.  IMHO, this really translates to were using your cash to
> finance our operations without your permission and were giving you a lame
> excuse in return.
>
> Im not sure why a 6 week wait for a refund is acceptable under any
> circumstances.  Using someone elses cash this way may be good for your
> finances, but bad for customer relations and retention; which should be 
> even
> more important in these hard times.  I hope that there arent too many of 
> us
> on this List financing their operations this way.
>
> I have been a good and faithful TRF customer for years.  Im not sure that 
> I
> will continue to be so.
>
> Thanks for the opportunity to vent  something I normally try to avoid 
> doing
> on the List.
>
> Brian Lanoway
> 1973 TR6
> Winnipeg, Canada
>
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