[TR] Auto insurance claims.

[Nolan]

> Notice the key difference here, Tom was their customer, while Mike was 
> not.
> I believe this is usually the case; any insurance company gives better
> service to the people who are paying them for it.

While that's a cute notion, experience says otherwise.

It comes down to the claims adjuster.  Some are Demons from Hell who 
thoroughly enjoy hurting people, others are caring humans.