[Spridgets] Microsoft software question - no LBC

[Weslake1330]

Thanks Ron,

I'll give that a try and if not I'll probably persuade her to buy software
- though she doesn't really us it enough to justify the outlay.  She is
retired and living off a mixture of pension and savings so not flush with
money and has some savings for her really old age.

Regards

Daniel

On Sun, 26 Jan 2025 at 21:04, Ron Soave <soavero at yahoo.com> wrote:

> Daniel! So great to hear from you. I almost never check this email and
> glad I did. I asked AI for help. Here is the response:
>
>         1.      Incompatibility with Windows 11:
>       •   Office 2010 is quite old and may have compatibility issues with
> Windows 11. Some features, including activation processes, might not work
> correctly on the newer OS.
>         2.      Internet Activation Issues:
>       •   Sometimes, the software may not connect to Microsoft’s
> activation servers, which could be causing the missing activation code
> issue.
>         3.      Key Already in Use:
>       •   If the Office 2010 license was used multiple times on other
> machines, it might have reached its activation limit, preventing a new code
> generation.
>         4.      Installation of Different Versions:
>       •   Since you installed the 32-bit version, if the original key was
> tied to a 64-bit installation, it might be causing validation problems.
>
> Potential Solutions:
>
>         1.      Try the Office Activation Troubleshooter:
>       •   Microsoft provides a troubleshooter that can diagnose and fix
> activation issues. Try running it from the Control Panel under
> “Troubleshooting” > “Programs.”
>         2.      Manual Phone Activation (Alternative Method):
>       •   If the software isn’t generating an activation code
> automatically, try running the command prompt as an administrator and using
> the following command to force manual activation:
>
> cscript "C:\Program Files (x86)\Microsoft Office\Office14\OSPP.VBS" /act
>
> This might help initiate the process and generate a code.
>
>         3.      Use the “Change Product Key” Option:
>       •   Go to “File” > “Help” > “Change Product Key” in Office and enter
> the key manually to see if it prompts an activation dialog.
>         4.      Reinstall Office 2010:
>       •   If the original installation was corrupted or missing key
> components, uninstalling and reinstalling (if you can find the 64-bit
> version) might resolve the issue.
>         5.      Contacting Microsoft Support (Persistence Needed):
>       •   Although it may take time, contacting Microsoft support and
> explaining that the activation wizard is not providing an installation ID
> might help. Sometimes, they can manually provide activation assistance.
>
> Long-Term Solution:
>
> If all else fails and activation proves to be a dead end, consider
> alternatives such as:
>
>    •   Microsoft 365 Personal Subscription: Affordable with the latest
> features.
>    •   LibreOffice or OpenOffice: Free alternatives that can handle basic
> Office tasks.
>    •   Discounted Office 2021 Perpetual License: If a newer version is
> needed but without a subscription.
>
> If you think she’ll resist purchasing new software, it might be time for a
> gentle push to upgrade or switch to free alternatives that meet her needs.
>
>
> Ron Soave
>
> > On Jan 25, 2025, at 3:54 PM, Weslake1330 via Spridgets <
> spridgets at autox.team.net> wrote:
> >
> > List,
> >
> > Unlike myself, my wife never spends any money on anything computer
> related and waits for me to resolve her problems....
> >
> > Currently she has a very nice Microsoft SurfacePro laptop I got her and
> it is running W11.  Her old PC ran W1O and Home Office 2010 that was family
> software (I think you could have 4 users on it).  I installed Office 2010
> ok but the 32 bit version because one of my daughters has or has lost the
> 64 bit disc and isn't owning up to it.
> >
> > So far so good except I can't activate the software because it does not
> generate an activation code which means you can't activate it by phone
> either.  After spending some time on hold to MS I gave up and thought I
> would ask the list instead.
> >
> > The solution of course is for her to 'find' the money for a more recent
> copy of office just like I had to for myself, this doesn't seem very likely
> in the near future.  So any ideas why the software won't generate an
> activation code and would spending time on a long call to Microsoft simply
> be a waste of my time (yes, she isn't good with this kind of phone call)?
> >
> > Thanks and probably better than googling for an answer again and if the
> list draws a blank I'll tell him to start saving up and to stop wasting
> money on stuff she doesn't need . ..
>
>
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