[Shop-talk] scanner help

[john]

did that at least a hundred times both restart and power off... even tried wifi 
connected and usb…
 
j

 

----- Original Message -----
From: John Mitchell <jmitch at snet.net>
To: john <jniolon at att.net>
Sent: 4/23/2023 4:41:20 PM
Subject: Re: [Shop-talk] scanner help



I know this will sound stupid, but try turning it off and on and then rebooting 
your computer.

On 4/23/2023 4:32 PM, john wrote:

trying to copy some documentation on my tools and my scanner refuses to 
cooperate.  It used to work.  It's a HP m1217 nfw multifunction printer.  I've 
reloaded all the proper up to date drivers
run diagnostics on hardware and all is fine.. reset to factory settings... 
tried several different scanner software packages including HPs version and 
everyone says it "Can Not Communicate with the scanner."
 
Tried an online tech support outfit that said it was a virus preventing it from 
working and for 250 bucks they would fix it... well, thanks but no thanks.  Ran 
several malware and virus programs and found one
PUP file and removed it .  After that redid all above and same result... Hope 
someone can tech me up on this and get this piece of printer working 
again...and all other printer functions work fine
 
thanks
 
john

 
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