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<DIV><FONT face="Segoe UI">did that at least a hundred times both restart and power off... even tried wifi connected and usb…</FONT></DIV>
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<DIV><FONT face="Segoe UI">j</FONT></DIV>
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<DIV style="FONT-SIZE: 12pt; FONT-FAMILY: 'Segoe UI'; COLOR: #000000"><B>----- Original Message -----</B></DIV>
<DIV style="FONT-SIZE: 12pt; FONT-FAMILY: 'Segoe UI'; COLOR: #000000"><B>From:</B> John Mitchell <<A href="mailto:jmitch@snet.net">jmitch@snet.net</A>></DIV>
<DIV style="FONT-SIZE: 12pt; FONT-FAMILY: 'Segoe UI'; COLOR: #000000"><B>To:</B> john <<A href="mailto:jniolon@att.net">jniolon@att.net</A>></DIV>
<DIV style="FONT-SIZE: 12pt; FONT-FAMILY: 'Segoe UI'; COLOR: #000000"><B>Sent:</B> 4/23/2023 4:41:20 PM</DIV>
<DIV style="FONT-SIZE: 12pt; FONT-FAMILY: 'Segoe UI'; COLOR: #000000"><B>Subject:</B> Re: [Shop-talk] scanner help</DIV>
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<P>I know this will sound stupid, but try turning it off and on and then rebooting your computer.<BR></P>
<DIV class=moz-cite-prefix>On 4/23/2023 4:32 PM, john wrote:<BR></DIV>
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<DIV><FONT face="Segoe UI">trying to copy some documentation on my tools and my scanner refuses to cooperate. It used to work. It's a HP m1217 nfw multifunction printer. I've reloaded all the proper up to date drivers</FONT></DIV>
<DIV><FONT face="Segoe UI">run diagnostics on hardware and all is fine.. reset to factory settings... tried several different scanner software packages including HPs version and everyone says it "Can Not Communicate with the scanner."</FONT></DIV>
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<DIV><FONT face="Segoe UI">Tried an online tech support outfit that said it was a virus preventing it from working and for 250 bucks they would fix it... well, thanks but no thanks. Ran several malware and virus programs and found one</FONT></DIV>
<DIV><FONT face="Segoe UI">PUP file and removed it . After that redid all above and same result... Hope someone can tech me up on this and get this piece of printer working again...and all other printer functions work fine</FONT></DIV>
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<DIV><FONT face="Segoe UI">thanks</FONT></DIV>
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<DIV><FONT face="Segoe UI">john</FONT></DIV><BR>
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