[Mgs] some advice

[Steven Trovato]

I was just at NAMGAR's GT-43 in Richmond, Virginia.  One of the tech 
sessions there was presented by Kelvin Dodd of Moss Motors.  He urged 
everyone to provide feedback when there are problems.  There are a 
lot of ways things can go wrong.  Parts that have been trouble-free 
for years can change.  Sometimes suppliers make changes or outsource 
to another company.  Anyway, his point was that they definitely want 
to know.  Multiple reports of the same problem raise the priority.

-Steve T.

At 11:51 AM 6/23/2018, PaulHunt73 via Mgs wrote:
>After a recommendation for 'genuine Lucas indicator/turn signal 
>flashers' SFB15 8FL I bought one, and find it works just like a 
>hazard flasher.  All the numbers on the unit and the box are 
>correct, but when you operate the switch there is a delay before the 
>lights come on, there is no difference in flashing speed when one 
>bulb has failed, and in fact it flashes at the same rate with 
>anything from one to four 21W bulbs - i.e. it IS a hazard flasher!
>
>Complained to the supplier and they just said return it for a refund 
>... which would cost me almost as much as I paid for it.  Complained 
>to Lucas/Elta and Sales said they hadn't received any reports (!) 
>and there was nothing they could do.  I pointed out they were not 
>'fit for purpose' (a legal term in the UK) then I got another email 
>from someone in Technical who asked for pictures of the unit and the 
>box, and said he would get some out of stock for testing.  That's as 
>far as it has got.
>
>Judging from moans on fora in the UK all people seem to do is just 
>that - moan, and don't complain.  Looks like suppliers don't bother 
>testing or feeding back complaints either.  No wonder so much stuff 
>is crap.  But then I'm pretty OCD about things like this.
>
>PaulH.


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