[Healeys] Fw: Fw: 851-310 Gas Tank Strap - Too thick - Westport Vintage Restorations 7-553606 - 5-6162672

Sun Aug 6 08:28:59 MDT 2023

Gary,
These day you cannot survive in the shark sea, when you do a detailed 
quality control.
Most parts are comming from far east, mainly China and Taiwan. The parts 
were taken out of the containers and sold without further checking.
Staff for doing it is expensive. Only those parts which are prone to 
failure where checked randomly. Actually there are big quality problems 
with regulators RB106 or RB340 for generators. I have to calibrate each of 
them comming in which takes me around 5 minutes each. Half of the coming in 
regulators, are not calibratable at all and they go directly into the bin. 
As said quality is below cero, but they are cheap and they all coming from 
the same source. Easier/cheaper to bin half of them, then looking for a 
better source.
And there is no one doing them in quality. Same with high torque starter 
motors or alternators in the body of a generator.
For my own brish classic carslöujiot6t7z I go to autojumbles mainly in 
England

Josef

-----Original-Nachricht-----
Betreff: Re: AW: [Healeys] Fw: Fw: 851-310 Gas Tank Strap - Too thick - 
Westport Vintage Restorations 7-553606 - 5-6162672
Datum: 2023-08-06T15:58:41+0200
Von: "warthodson at aol.com" <warthodson at aol.com>
An: "Healey, Forum" <healeys at autox.team.net>, "josef-eckert at t-online.de" 
<josef-eckert at t-online.de>

Josef,
I used to work for a parts supplier in the quality control department. That 
is not the way we handled it. We investigated every claim &  attempted to 
correct every defective or  inaccurate part where possible. You are correct 
that most customers do not take the time to tell the supplier when 
something is incorrect.
Gary 

On Sunday, August 6, 2023 at 03:26:43 AM CDT, josef-eckert at t-online.de 
<josef-eckert at t-online.de> wrote:

Gary,
Most, better nearly everything, the usual parts suppliers sell are 
incorrect or better not identical to original parts or to original 
specification. But let me tell you as an employee of a big parts supplier 
here in Europe (Limora, SC Parts): Nearly all customers, maybe 99.9%, do 
not care. They modify anyway everything they are able to modify. Nothing 
can be as it was originally. I always here the new products, high torque 
starter, electronic ignition, alternators in the body of generators, 
aluminium radiators, suspension, shock absorbers, engine parts, and, and, 
and, are so much better and much advanced to what BMC originally supplied. 
You and I know they are wrong. But they WANT IT SO. And most customers are 
not willing to pay a premium price for a premium product. That`s it.
I can`t convince my boss to change anything, as it would reduce the 
profit!!!!

Josef Eckert
Königswinter/Germany

Ken,
I am disappointed by your reply.  
Of course all your inventory is the same. It is your specification that is 
incorrect.
Even though the Healey mailing list agrees with me that the Moss 
specification is too thick & I offered to send you additional photos & 
samples of original padding material you apparently have no interest is 
correcting the error in your specification. "No thanks. We will just keep 
selling the incorrect parts because most customers don't waste their time 
trying to correct our problems." That is not a good message to send to your 
customers.
By the way, where did you get 3/32" for the thickness of the padding? All 
my correspondence has indicated 1/8"? 
Gary Hodson

On Thursday, August 3, 2023 at 03:42:57 PM CDT, Ken Hyndman 
<hyndmank at mossmotors.com> wrote:

Gary,

All our stock of the 851-310 straps are the same.

They can be returned or perhaps take off the padding off and put some 3/32” 
gasket material in their place.

The split leg rivets should be able to re-use.

Ken

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://autox.team.net/pipermail/healeys/attachments/20230806/c4fb1a2a/attachment.htm>