<html><head><meta http-equiv="Content-Type" content="text/html; charset=UTF-8"/><title></title></head><body><p style="margin: 0px;"><span style="font-family:arial,helvetica,sans-serif;font-size:10pt;color:#000000;text-decoration:none">Gary,<br /></span></p>
<p style="margin: 0px;"><span style="font-family:arial,helvetica,sans-serif;font-size:10pt;color:#000000;text-decoration:none">These day you cannot survive in the shark sea, when you do a detailed quality control.</span></p>
<p style="margin: 0px;"><span style="font-family:arial,helvetica,sans-serif;font-size:10pt;color:#000000;text-decoration:none">Most parts are comming from far east, mainly China and Taiwan. The parts were taken out of the containers and sold without further checking. </span></p>
<p style="margin: 0px;"><span style="font-family:arial,helvetica,sans-serif;font-size:10pt;color:#000000;text-decoration:none">Staff for doing it is expensive. Only those parts which are prone to failure where checked randomly. Actually there are big quality problems with regulators RB106 or RB340 for generators. I have to calibrate each of them comming in which takes me around 5 minutes each. Half of the coming in regulators, are not calibratable at all and they go directly into the bin. As said quality is below cero, but they are cheap and they all coming from the same source. Easier/cheaper to bin half of them, then looking for a better source.</span></p>
<p style="margin: 0px;"><span style="font-family:arial,helvetica,sans-serif;font-size:10pt;color:#000000;text-decoration:none">And there is no one doing them in quality. Same with high torque starter motors or alternators in the body of a generator.</span></p>
<p style="margin: 0px;"><span style="font-family:arial,helvetica,sans-serif;font-size:10pt;color:#000000;text-decoration:none">For my own brish classic carslöujiot6t7z I go to autojumbles mainly in England</span></p>
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<p style="margin: 0px;"><span style="font-family:arial,helvetica,sans-serif;font-size:10pt;color:#000000;text-decoration:none">Josef</span></p>
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<p style="margin: 0px;">-----Original-Nachricht-----</p>
<p style="margin: 0px;">Betreff: Re: AW: [Healeys] Fw: Fw: 851-310 Gas Tank Strap - Too thick - Westport Vintage Restorations 7-553606 - 5-6162672</p>
<p style="margin: 0px;">Datum: 2023-08-06T15:58:41+0200</p>
<p style="margin: 0px;">Von: "warthodson@aol.com" <warthodson@aol.com></p>
<p style="margin: 0px;">An: "Healey, Forum" <healeys@autox.team.net>, "josef-eckert@t-online.de" <josef-eckert@t-online.de></p>
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<div dir="ltr" data-setdir="false">Josef,</div>
<div dir="ltr" data-setdir="false">I used to work for a parts supplier in the quality control department. That is not the way we handled it. We investigated every claim & attempted to correct every defective or inaccurate part where possible. You are correct that most customers do not take the time to tell the supplier when something is incorrect.</div>
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<div>On Sunday, August 6, 2023 at 03:26:43 AM CDT, josef-eckert@t-online.de <josef-eckert@t-online.de> wrote:</div>
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<p style="margin: 0px;"><span style="font-family: trebuchet ms, geneva; font-size: 12pt; color: #000000; text-decoration: none;">Gary,<br clear="none" /></span></p>
<p style="margin: 0px;"><span style="font-family: trebuchet ms, geneva; font-size: 12pt; color: #000000; text-decoration: none;">Most, better nearly everything, the usual parts suppliers sell are incorrect or better not identical to original parts or to original specification. But let me tell you as an employee of a big parts supplier here in Europe (Limora, SC Parts): Nearly all customers, maybe 99.9%, do not care. They modify anyway everything they are able to modify. Nothing can be as it was originally. I always here the new products, high torque starter, electronic ignition, alternators in the body of generators, aluminium radiators, suspension, shock absorbers, engine parts, and, and, and, are so much better and much advanced to what BMC originally supplied. You and I know they are wrong. But they WANT IT SO. And most customers are not willing to pay a premium price for a premium product. That`s it.</span></p>
<p style="margin: 0px;"><span style="font-family: trebuchet ms, geneva; font-size: 12pt; color: #000000; text-decoration: none;">I can`t convince my boss to change anything, as it would reduce the profit!!!!</span></p>
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<p style="margin: 0px;"><span style="font-family: trebuchet ms, geneva; font-size: 12pt; color: #000000; text-decoration: none;">Josef Eckert</span></p>
<p style="margin: 0px;"><span style="font-family: trebuchet ms, geneva; font-size: 12pt; color: #000000; text-decoration: none;">Königswinter/Germany</span></p>
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<div dir="ltr">Ken,</div>
<div dir="ltr">I am disappointed by your reply. </div>
<div dir="ltr">Of course all your inventory is the same. It is your specification that is incorrect.</div>
<div dir="ltr">Even though the Healey mailing list agrees with me that the Moss specification is too thick & I offered to send you additional photos & samples of original padding material you apparently have no interest is correcting the error in your specification. "No thanks. We will just keep selling the incorrect parts because most customers don't waste their time trying to correct our problems." That is not a good message to send to your customers.</div>
<div dir="ltr">By the way, where did you get 3/32" for the thickness of the padding? All my correspondence has indicated 1/8"? </div>
<div dir="ltr">Gary Hodson</div>
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<div>On Thursday, August 3, 2023 at 03:42:57 PM CDT, Ken Hyndman <hyndmank@mossmotors.com> wrote:</div>
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<p class="ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5930224807MsoNormal">Gary,</p>
<p class="ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5930224807MsoNormal">All our stock of the 851-310 straps are the same.</p>
<p class="ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5930224807MsoNormal">They can be returned or perhaps take off the padding off and put some 3/32” gasket material in their place.</p>
<p class="ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5930224807MsoNormal">The split leg rivets should be able to re-use.</p>
<p class="ydp20550636yiv8378877455ydpccfc7d9ayiv1905698552ydpd6f07f87yiv5930224807MsoNormal">Ken</p>
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