[Healeys] Moss

[jpaynepbr at cox.net]

David,

 

I have not.  I typically order once a week and have the parts 3 days later unless the part is shipping from the E. Coast.

 

I have a sales rep.  Mark Evans, same guy for over 6 years.  

 

If you’d like, I can put you in touch with him.

 

Jonas Payne

PBR Consulting Services, LLC

702.882.6711

 

From: Healeys <healeys-bounces at autox.team.net <mailto:healeys-bounces at autox.team.net> > On Behalf Of David Masucci
Sent: Thursday, May 31, 2018 5:55 AM
To: Healeys List <healeys at autox.team.net <mailto:healeys at autox.team.net> >
Subject: [Healeys] Moss

 

So are any of you guys noticing a sudden lack of responsiveness from Moss? Until recently, if I placed an order i would almost always get a shipping notification the next day. And almost always my parts would be on my doorstep within 1 to 3 days. 

 

What is really bothering me is that they now seem to take 3 to 5 days just to ship and send the acknowledgement. This is the third time in the last 2 months that I've waited much longer than usual. I used to count on fast shipping from Moss. Right now I am waiting for an acknowledgement from an order placed on Monday, and nothing so far. I know Monday was a holiday, but I'm seeing a trend.

 

I've noticed a policy change where every package tells you to open and inspect immediately as they won't be responsible after so many days...5 I think. I can understand this to a point, but we're not buying shoes here. Sometimes you won't know if a part is not right for some time. This hasn't caused me any issue yet, but the trend has me wondering what's up. 

 

Is it just me, or has anyone else noticed these changes? Looks like there's no chance that i will have my parts for my weekend plans. 

 

Thanks for listening,

Dave

 

BJ8 getting there.

 



 

 

 

 

Sent from my Verizon, Samsung Galaxy smartphone

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