[Healeys] Kilmartin

[warthodson at aol.com]

Give the number of emails we have exchanged, that does not make sense to me,
but I will try calling. It certainly does not explain why I haven't received
the product!
Gary


-----Original Message-----
From: Patton Dickson <57healey at gmail.com>
To: warthodson <warthodson at aol.com>
Cc: edriver <edriver at sasktel.net>; healeys <healeys at autox.team.net>
Sent: Thu, Aug 30, 2012 6:19 pm
Subject: Re: [Healeys] Kilmartin


AOL web addresses are blocked by some spam filters so they may have never
received some of your emails.  The history of many, many people dealing with
Kilmartin makes me give them the benefit of the doubt here and suspect they
aren't getting your messages

I would do what Larry and David suggest and call them

Patton - Plano

On Aug 30, 2012, at 6:07 PM, warthodson at aol.com wrote:

> Many of you have come to the defense of Kilmartin & I am glad their
reputation
> is for providing good products & good customer service. I knew that before
I
> place an order with them & that is why I am so baffled & frustrated with
the
> lack of a response.
> After exchanging several emails with John Kilmartin & Rich Chrysler
concerning
> a bonnet with louvers, but without the interruption in the louvers for the
> bonnet strap I placed an order with Kilmartin on Feb 28.
> 3/11 - I was quoted a 3 week lead time.
> 4/20 - I inquired about the status of the shipment.
> no reply
> 5/1 - I inquired again.
> 5/30 - I was quoted "a couple of weeks"
> 6/29 - I inquired about the status.
> 7/12 - John said he would get back to me in a couple of days.
> 7/26 - I inquired again
> no reply
> 8/10 - I inquired again
> no reply
> 8/16 - I inquired again
> no reply
> As of today 8/30, no reply.
>
> I can not understand why a company would treat a customer this way.
> By the way, I never became belligerent in my emails, but I did indicate
that
> this was delaying the progress on my restoration.
> Yes, I still want the product, but I need it soon!
> If anyone wants to contact them on my behalf it is O.K. with me.
> Gary Hodson