Gee, if I got bent out of shape and refused to do business with companies
because they have arrogant, stand-offish, self serving, CEO's, I'd never be
able to buy anything, anywhere. You want arrogant, try Bill Gates and
Microsoft. You want self serving, try Steve Jobs and Apple. Do what I do,
hold your nose and lay your money down. You don't have to love, or even
like the guy running the show. You can alway be rude back at him. Every
time Charles puts a letter in his catalog, write him one back, parroting
the tone of his letter. He'll get the hint.
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