Chuck,
I'm sorry to here about your problems, but I have to agree with the others
on the list about Curt. He has always been a stand-up guy for all I'm
concerned. Hope you get things worked out.
Dan Eiland
----- Original Message -----
From: "Chuck Keding" <mhp@flash.net>
To: <tigers@autox.team.net>
Sent: Friday, April 13, 2001 10:48 PM
Subject: Crappy Sunbeam Parts Dealer
> If you don't want to hear my negative opinions about Kurt at Classic
> Sunbeam, don't read on, but I have to share the crappy attitude and
service
> that I have received from Kurt to try to keep other owners from wasting
> their time, effort and money dealing with an amateur. However, if you
want
> to save yourself some agravation, read on.
>
> I called Kurt (Curt fits quite well) on January 21 to order floor pans,
> rocker panels, frame patches, trunk floor, etc for my rust laden tiger
only
> to find out that he was "temporarily" out of stock on some of them. He
said
> that he was getting a shipment of body panels in two weeks (1st lie). I
> then called him two weeks later to ask him if he had received the
shipment.
> He said he hadn't but that they should be there in a few days (2nd lie).
I
> called back in a week or so and he said that the shipment was on its way
but
> he hadn't seen it and that it should be in any time (3rd lie). This has
> gone on and on and on............each time with a different delay (lie).
>
> I called three weeks ago and he said that the parts were in customs but he
> expected them out any day. Last week I called him only to find out that
he
> had broken his leg when he slipped on the ice (by now I suspect anything
he
> says). I respected his dilemma and gave him some time (weeks) to deal
with
> the broken leg. He said his son was coming home that weekend and that the
> parts were there and his son would unload them (again, truth or fiction?).
> I gave him an additional week and a half only to find out that he had
still
> not unloaded them. His wife took the information on the parts I needed
and
> said he would call me back. That was three days ago. No Phone Call!
>
> HERES THE PROBLEM:
>
> I called him today to ask him about the parts and said that I had been
> waiting on them since January 21. His reply was "you know I'm not really
in
> the mood for this".
>
> I don't care what kind of day he has had or what his problem is, but it is
> totally unprofessional to reply to a customer in that manner. I have
always
> been courteous to him and there is no excuse for that kind of
unprofessional
> behavior. He has cost me three months of delay on my restoration only to
> cop an attitude with me and acted like it was my fault. His attitude
> maddens me even more than the lack of parts.
>
> Please, Please, Please DO NOT DO BUSINESS WITH HIM UNDER ANY
CIRCUMSTANCES.
> He is not deserving of our business.
>
> Now I have to find a REAL business from which to buy my parts. Any
> suggestions for body panels? I know Rob Martels' parts are supposed to be
> good. Is there anybody else you would recommend?
>
>
> Thanks very much
>
> Irritated in Texas
> Chuck
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