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Re: Moss Backorders

To: Daryl May <mayfam@sprynet.com>
Subject: Re: Moss Backorders
From: Frank Clarici <spritenut@Exit109.com>
Date: Thu, 02 Jul 1998 22:00:32 -0400
Cc: spridgets@Autox.Team.Net
Organization: Positive Earth Drivers Club
References: <199807030140.SAA10522@m3.sprynet.com>
Reply-to: Frank Clarici <spritenut@Exit109.com>
Sender: owner-spridgets@Autox.Team.Net
Daryl

Special Interest car parts in RI has exhaust usually in stock and they
supply Moss.
Beat out one of the middle men, check SICP.

good luck
Frank

Daryl May wrote:
> 
> 70 messages today, mostly on Moss quality.
> 
> I have a different beef - misleading service, as in broken backorder
> promises.  Like they said "3 to 4 weeks" and it turns into something much
> longer.
> 
> My research says this would be avoidable with just a little better computer
> input.  Here's how Moss works. You order Part A, and so did several other
> people, and the Moss computer keeps a nice list in priority order - no
> problem so far.
> 
> Part A is already on order from their suppliers, and it's enroute to Moss
> with an ETA of "3 to 4 weeks".  Moss's central computer knows what is
> arriving in that shipment, but the Parts Counter does not.  The Parts man
> makes the assumption that Part A will be arriving in that shipment in
> sufficient quantity to satisfy his backorders.  That's why he advised you
> that Part A would be shipped in "3 to 4 weeks".
> 
> Poor assumption!  In my case 2 only of Part A arrived to fulfill 6 orders.
> 4 of us are whistling for our exhausr pipes.  They haven't arrived at Moss,
> but the Parts man will tell you now that they're in the next shipment due
> on Date X.  But he's just guessing.
> 
> THE REMEDY IS NOT TO BITCH (THEY DON'T CARE OR REPLY).  THE REMEDY IS TO
> ORDER "ALL OR NONE AND NO BACKORDERS".  THAT WOULD AFFECT THE POCKETBOOK.
> 
> Daryl

-- 
Frank Clarici                         Toms River, NJ
Too many LBCs
3 Sprites, an Austin A40, and an Austin Mini all on the road.
1 Jaguar XJ6 family car,  1 Racer Midget project , &  2 Parts Spridgets
Check out my home page at           http://www.exit109.com/~spritenut
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