Shipping the wrong product is a service-related problem, and can be handled
by our Customer Service Department. I would recommend contacting them
whenever there is any part of the process that does not meet your
expectations. You can contact Customer Service at 888-571-1777 ext. 360, and
they can assist you.
Alan,
I have asked your Sales Representative to contact you directly about this
issue. Look for contact sometime this morning.
We apologize for the error, and will find a way to correct it.
Best regards,
-John "Woody" Rogers
Product Information Specialist
The Tire Rack
#13 CS/T4 Miata
On 3/25/03 3:33 AM, "Alan Dahl" <alandahl@mac.com> wrote:
> On Sunday, March 23, 2003, at 01:33 PM, Dave Hardy wrote:
>> Don't we have a resident Tire Rack rep on one of these boards? William
>> somebody maybe? If so, please email me off list. I've got a couple of
>> questions for you.
>
> Likewise if there is someone from the Tire Rack I should address
> solo-related problems to I'd appreciate it, we had some issues with the
> wrong Hoosiers ("R" compound shipped but "A" compound requested and
> listed on the invoice) being shipped to us this week and there wasn't
> time to get replacements in time before the Fontana pro.
>
> Thank you,
>
> - Alan Dahl
>
> --------------
> Alan Dahl email:
> alandahl@mac.com
> Federal Way, WA, USA ICQ: 52688023
> http://homepage.mac.com/alandahl
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