Hello All:
Cell service at VIR is unbelievably poor for those of us with Verizon service.
I have made multiple calls to Verizon and spoke to some very sympathetic
people. I was told that at VIR, there are no Verizon towers but rather
service comes from their partners' towers (names of partners not specified).
If a lot of people are trying to make calls all at the same time (which is the
case at VIR) then the tower becomes overburdened and the phone searches for
the next closest tower for a signal, when in fact there are no "next closest
towers". I was told that Verizon is always expanding their service and if
they receive enough input about a specific area they will address it promptly.
The Verizon representative suggested having as many Verizon customers as
possible send an email to Verizon (instructions below) stating their
dissatisfaction with the cell service at VIR and requesting that it be
improved. She also suggested including the address of the track to help
them pinpoint the specific area. She was quite firm that if enough people
write that something will happen sooner rather than later to improve the
service.
Soall you Verizon customers out there who are completely frustrated at not
being able to use your cell phone at VIR.please send them an email! It only
takes a few minutes, and this is how you can do it:
Go to www.verizonwireless.com
At the top, click on "contact us"
Enter your zip code and click next
Under "send us an email" click on the type of Verizon customer you are
Fill in the required info (name, email address, etc.)
Under "topic" click on "network and coverage"
Under "subtopic" click on "report service issue"
Your email should state that you have very limited cell service (or none, if
you're like me) at VIR and you would be very happy if the situation could be
improved by having a Verizon tower at the track. I was told that if you could
include the address of the track it would be very helpful to them. The
address of the track is 1245 Pine Tree Road, Alton, VA 24520.
Can't hurt...might help
Mack
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