October 26: call credit card company and dispute charge from Harbor freight.
Larry Hoy, Denver, CO. USA
http://home.cwix.com/~larryhoy@cwix.com
"It's not how fast you go, it's how fast you go fast"
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> -----Original Message-----
> From: shop-talk-owner@autox.team.net
> [mailto:shop-talk-owner@autox.team.net]On Behalf Of Peter Schauss x 2014
> Sent: Monday, October 26, 1998 8:58 AM
> To: shop-talk@Autox.Team.Net
> Subject: Harbor Freight
>
>
>
> Considering the number of people on this list who purchase things
> from Harbor Freight, I thought you all might be interested in
> my recent experience with them.
>
> August 17,1998:
>
> Ordered the 2 ton foldable shop crane (Item 35915-1VFA).
>
> September 2:
>
> Received the crane and found that it was missing the hydraulic ram.
>
> September 3:
>
> Called HF customer service. They agreed to ship the missing part.
>
> October 2:
>
> Received an 8 ton capacity hydraulic ram with a FLAT bottom. (The
> shop crane requires on with an eye on the bottom.)
>
> I called customer service again and described the problem. They
> agreed to overnight the proper part along with a shipping label to
> allow me to return the incorrect part.
>
> October 18:
>
> Still have not received the missing part or the label.
> I sent them email via their web site (as suggested by the
> message on their customer support number). In the message I
> suggested that, if they could not provide the proper part, they
> should refund me the cost of the missing part. I suggested
> a price based on their current catalog.
>
> As of this writing, I have not received a reply.
>
> Peter Schauss, Long Island, NY
> ps4330@okc01.jccbi.gov
> schauss@worldnet.att.net
> 1963 BJ7
> 1980 MGB
>
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