Considering the number of people on this list who purchase things
from Harbor Freight, I thought you all might be interested in
my recent experience with them.
August 17,1998:
Ordered the 2 ton foldable shop crane (Item 35915-1VFA).
September 2:
Received the crane and found that it was missing the hydraulic ram.
September 3:
Called HF customer service. They agreed to ship the missing part.
October 2:
Received an 8 ton capacity hydraulic ram with a FLAT bottom. (The
shop crane requires on with an eye on the bottom.)
I called customer service again and described the problem. They
agreed to overnight the proper part along with a shipping label to
allow me to return the incorrect part.
October 18:
Still have not received the missing part or the label.
I sent them email via their web site (as suggested by the
message on their customer support number). In the message I
suggested that, if they could not provide the proper part, they
should refund me the cost of the missing part. I suggested
a price based on their current catalog.
As of this writing, I have not received a reply.
Peter Schauss, Long Island, NY
ps4330@okc01.jccbi.gov
schauss@worldnet.att.net
1963 BJ7
1980 MGB
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