Robert based on your records my earlier orders do all seem to have been placed
on Sunday and delivered by the weekend. The later ones have all taken longer
to get shipped, and longer to arrive, and thus are consistent with my
statement about timing.
I think in my case better feedback about the status of my online order would
probably make the whole experience more satisfactory.
I realize you are some shipping days away from me, but as your customer if
shipping days are a problem I can simply choose a closer vendor. Some of your
competitors are much closer to me, including RB's Obsolete which is far enough
away that I can't really stop by on the way home from work (probably 3+ hours
out of my way in one of the worst traffic metros in the country), I know
shipping from 20 miles away is often overnight even when I pay for ground.
Most of the time I work on something on the weekend, discover or decide I want
something more, and then order it sometime Sunday or maybe Monday. I'm always
hoping it will come in time to install the following weekend.
----- Original Message -----
From: Robert Mata
To: Steve Hanberg ; oletrucks@autox.team.net
Sent: Wednesday, May 28, 2003 8:31 AM
Subject: Re: [oletrucks] upset with jim carter's service and need a new
parts place
Steve,
Here is a summary of your order dates, ship dates, and delivery dates. Keep
in mind that in your delivery zone UPS recommends about 4 Business Days of
transit time.
---------------------------------------------------------------------------
---------------------------------------
Order Placed 04/28/02 Shipped 04/29/02 Delivered on 05/03/03
1 item Backordered and shipped on 05/01/02
Order Placed on 08/25/02 Shipped on 08/26/02 Delivered on 08/30/02
Order Placed on 09/29/02 Shipped on 09/30/02 Delivered on 10/04/02
Order Placed on 11/25/02 Shipped on 11/27/02 Delivered on 12/05/02
(Shipping time longer due to Thanksgiving Holiday)
Order Placed on 12/08/02 Shipped on 12/10/02 Delivered on 12/16/02
Order Placed on 03/17/03 Shipped on 03/20/03 Delivered on 03/26/03
1 item Backordered and shipped on 04/24/03 (This was the order you spoke
about that had the die-cast truck on it, this is also our busiest month of the
year)
---------------------------------------------------------------------------
-----------------------------------------
All in all I think we do a pretty good job of getting parts out in a timely
fashion. Although, there is room for improvement in most every aspect of our
company and we continually take strides to improve our business model.
We have over 10'000 parts that we stock here in our warehouse so you can
imagine the logistics of trying to keep everything in stock from each of our
Vendors. Out of the 31 items that you have ordered only two of them have been
on backorder. That is about a 90% fulfillment rate but we would like to be
around 94% or better. Again, something we are working towards and have gotten
much better at over the last year.
Shipping to your office is much easier for UPS. They don't really like
residential deliveries as much as they like Commercial addresses.
We do understand the limits of our online ordering and we are currently
evaluating products that will take care of the information side of the order
process as well as a more user friendly and functional site. This probably
won't be implemented until 4th quarter or 1st quarter of next year.
Thanks,
Robert
Chevy Duty, Inc.
----- Original Message -----
From: Steve Hanberg
To: Robert Mata
Sent: Wednesday, May 28, 2003 9:29 AM
Subject: Re: [oletrucks] upset with jim carter's service and need a new
parts place
Robert it's seemed typical that if I order over a weekend, I'm not notified
that parts shipped until Tuesday or Wednesday, and I don't get them until the
following week. While I've not kept a log of each order and when it arrived
I'm pretty sure you'll see a similar pattern. I don't remember an exception,
but I'll admit the ontime delivery would not be as memorable.
On my last order I added an impulse item (die-cast truck) and several days
later learned that the entire order was waiting for that item. Your online
order system doesn't do a good job of telling a customer what's going on, and
after that last order I promised myself I would not use it again.
I've probably used steve@oldsub.com as my email on all orders, but might
have used steve@dotcomgeeks.com instead once or twice. I've shipped to two
different zip codes, 98110 and 98370. 98370 is my office, and I seem to have
fewer delivery problems if I use that address, though I don't recall a
delivery problem with anything from you guys.
I'd be happy to dialog about my experiences and expectations as a customer.
Steve Hanberg
----- Original Message -----
From: Robert Mata
To: Steve Hanberg ; oletrucks@autox.team.net
Sent: Wednesday, May 28, 2003 7:10 AM
Subject: Re: [oletrucks] upset with jim carter's service and need a new
parts place
Steve,
That is not the norm for 98% of our online orders. If you place an order
over the weekend the Internet orders go out Monday, before any backorders or
mail orders. We have always given Internet orders priority, especially orders
place after hours or over the weekend. The only reason your order may not
have gone out for a day or two would be because we may have been waiting on
a particular part from a vendor to fill your order. I will check your orders
when I get into the office later this morning to make sure we aren't doing
something wrong on our end.
Thanks for the input
Robert
Chevy Duty, Inc.
----- Original Message -----
From: Steve Hanberg
To: Hennie van Dalen ; mgtrautoxr@sprintmail.com ; SnotMe80@aol.com ;
oletrucks@autox.team.net
Sent: Wednesday, May 28, 2003 8:41 AM
Subject: Re: [oletrucks] upset with jim carter's service and need a new
parts place
My beef with ChevyDuty is that if you place an order online over the
weekend, they don't ship it till Tuesday or Wednesday, and I don't get it
until Monday or Tuesday of the following week.
I'm half the country away from them, so that day or so the order appears
to
sit idle costs me a weekend every time.
But I've generally been happy with the parts I've bought from them.
----- Original Message -----
From: "Hennie van Dalen" <h.vandalen11@chello.nl>
To: <mgtrautoxr@sprintmail.com>; <SnotMe80@aol.com>;
<oletrucks@autox.team.net>
Sent: Wednesday, May 28, 2003 5:27 AM
Subject: Re: [oletrucks] upset with jim carter's service and need a new
parts place
----- Original Message -----
From: <mgtrautoxr@sprintmail.com>
To: <SnotMe80@aol.com>; <oletrucks@autox.team.net>
Sent: Wednesday, May 28, 2003 11:40 AM
Subject: Re: [oletrucks] upset with jim carter's service and need a new
parts place
> You might try ChevyDuty. The parts that I have got from them so far
are
good (of course they are only 1/2 mile from where I work so it is easy
just
> to pick up stuff on my way home!). They also have a nice show room -
but
I almost hate going in there since they have so moany nice parts on
display
that it makes you want to buy them!.
You're very lucky: I live in Holland, so everything i need has to be
flown
in, and takes weeks to arrive ;-(
(but still very pleased with the service from chevy-duty)
Hennie van Dalen
Home: www.chello.nl/~h.vandalen11
oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
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