If you are interested in how this saga progressed............
By this morning, the message I'd left remained unanswered so I called again.
Spoke to George Nolan, on whose machine I'd explained the situation. He
assured me I was next on his list of problems to solve and he would call
back with a resolution within the hour.
True to his word, he did call less than an hour later. He'd found out that
all the parts in stock under VB's MGC head gasket number were, in fact, MGB
head gasket sets; the only place they had MGC head gaskets was in complete
MGC head gasket sets. George apologized profusely for the mix-up and for the
rudeness of the customer service rep who hung up on me. To resolve my
problem, a complete head gasket set is being shipped to me at no charge by
overnight UPS; I was not asked to return the MGB set.
So, a more than fair outcome which, I believe, needed to be reported here.
Perhaps, instead of destroying VB catalogs, we all should simply make a note
that customer service problems should be reported directly to George Nolan
instead of just to the customer service department. (Assuming, of course,
that my replacement gasket shows up tomorrow, with no invoice
attached......if not, you'll hear from me again!)
Lawrie
British Sportscar Center
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/// (If they are dupes, this trailer may also catch them.)
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