Kai,
I have not heard this story before. It certainly sums up what I have heard
and experienced so far since I've been an LBC enthusiast. Mark
> They, Victoria British, do not want help in the customer service area. It
> is Leo Long's policy, as it would otherwise cut into his profits. Leo
Long
> (owner of Long Motor Corp, of which Victoria British is a division) will
> gleefully admit to hiring sympathetically devoid people who have no
interest
> in automobiles; I believe the remark he made in an interview was "if I
hire
> people with an interest in the cars, they will talk on the phones, and I
> will lose money." Therefore you will never see a dedicated customer
> relations solver, or a dedicated parts technical help line.
>
> For the exerpt of the article pertaining to Victoria British, search the
> archives ( http://www.listquest.com ). I believe the subject is something
> like The VickyBrit Attitude. Or search your old collection of
Thoroughbred
> & Classic Car for an early 90s issue containing the interview.
>
> Keep in mind that Victoria British has no vested interest in our marques,
> other than to make a profit. Leo Long doesn't care if it's a GMC Truck
part
> or an Austin Healey part he's selling... and consequently the Long Motor
> Corp., sells just about everything from Ford Ranger Pick-Up mudflaps to
> Sunbeam Tiger emblems, to Datsun 280Z spoilers and MGB head gaskets.
>
> I often wonder if addressing the situation with BMH would do anything to
> have their BMH supplier status revoked. But I believe the BMH supplier
> status has more to do with how much you purchase from BMH and not how much
> you cater to the enthusiast marques under BMH's authority.
>
> Kai
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