Lawrie et al.
Thanks for the history. Times are a changin'. We (that's the
enthusiast we) have been sneaking changes in over the years. Note the
earlier comment about the OE cooling fan switch. It's expensive, but it's
made by "Otter" and works pretty well. Note: if your cooling fans are
getting tired they pull lots more current, frying the switch. Sticking a
relay in circuit is a very good idea to lower the current draw on the switch
contacts.
I got informed that Moss manufacture bumpers are all now painted on
the backside (I didn't know that). Keep in mind that Moss does not have
control of many of the repro parts we all see. The company is a buyer just
like you all. In cases where quality really goes down the tubes sometime
the only option is to discontinue an item, which doesn't make anyone happy.
Kinda like restoring your MGB and leaving the grille off because you could
not find a good one. Like I said I will know lots more after hammering a
couple of cars back together. The A I have needs everything.
Kelvin.
> -----Original Message-----
> From: Lawrie Alexander [mailto:Lawrie@britcars.com]
> Sent: Wednesday, March 10, 1999 5:43 PM
> To: WSpohn4@aol.com; mgs@autox.team.net
> Subject: Re: More Moss
>
>
> It might be difficult for Kelvin to answer as he is still in
> the employ of
> the Moss organization. I am not, having left my position as
> Sales Manager
> there in 1987..........
>
> I remember we did look at the idea of offering quality chrome
> products. The
> reaction from the vast majority of customers - "Holy Cow (or
> words to that
> effect), how on earth can Moss justify charging $200 for a
> bumper that I can
> get from V-B or someone else for $89.95? Gee, you Moss guys
> are nothing but
> a bunch of greedy crooks.............."
>
> So, the decision was made to continue offering the same
> crappy products that
> everyone else seemed to be managing to sell. The big difference, in my
> experience, is that Moss will happily accept back for full
> refund a product
> that the customer thinks is of less than adequate quality,
> whereas some of
> the other suppliers aren't quite so considerate.
>
> Lawrie
> British Sportscar Center
> -----Original Message-----
> From: WSpohn4@aol.com <WSpohn4@aol.com>
> To: mgs@autox.team.net <mgs@autox.team.net>
> Date: Wednesday, March 10, 1999 1:07 PM
> Subject: More Moss
>
>
> ><<The intent of any legitimate company is to supply a
> customer's wants
> >and needs whilst making enough profit to continue to stay in
> business.
> >Knowing what the customer wants, and being able to supply it
> effectively
> are
> >the difficult bits.>>
> >
> >The other thing that factors in, Kelvin, is the desire or
> lack of it on the
> >customer's part for quality products.
> >Not much point in offering a really superior product if all
> you get for it
> is
> >the respect of the customers that you'd do such a thing,
> while they send
> their
> >dollars to your competitors for the cheap alternative.
> >
> >Some of us want, (nay, demand) quality at a fair price, but many are
> content
> >to go through life in a second rate bargain basement sort of
> way, happy as
> >long as they think they are getting a "deal" and unaware of what real
> quality
> >is in any case. If most of your customers are 'cheapness
> above all else'
> >types, you'd go broke trying to cater to the top of the heap.
> >
> >Tell me though, do you see any difference in attitude, and
> in willingness
> to
> >pay for quality, in, for instance, Jag owners, as opposed to
> MG owners?
> >
> >
> >Bill
> >
>
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