Personally I have had very good service from Moss. a recent order was
shipped, and one small item was missing, I conveyeed this to Moss via the
internet, and low and behold a few days later the missing part arrived no
charge.
And I am ashamed to ssay that it may not have been Moss who failed to ship
the part, on taking the carton to the recycle, I noticeed that the bos had
been opened by Canada customs, who may have lost the part during
inspection.
No problem from me to Moss
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> From: Aron Travis <atravis@spacey.net>
> To: mgs@autox.team.net
> Subject: Re: Moss motors
> Date: July 16, 1997 10:23 PM
>
> Steve Tritle wrote:
> >
> > Just returned several parts to Moss and received a call from them
> > stating I would not get full credit for three of the parts.
>
> The first, and only, order I had with Moss turned out bad too.
> I ordered a bunch of stuff of which included some battery clamps and
> hold down bolts, that were wrong for my car.
> When I called to get the return approved, I mentioned
> that the battery stuff was obviously wrong inthat it didn't match the
> picture in the book, but that the part numbers were correct. The
> clerk responed "If it has the right part #'s, than it's the right
> part" and the conversation degenerated from there. It seems, in talking
> to other people, that Moss's service has taken a turn for the worse.
> Many people have said that they would order from Moss for the better
> service, even at the higher prices. But now they can't get the quality
> service anymore.
> Anyone care to comment?
> I've only had one order from Moss, and have only had lbc's for a
> few months, so don't know the history firsthand.
> -Aron-
> "in a frenzy"
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