Those of you who have happened to read my sparce in the past might know how
much I jump for joy at the mention of Apple Hydraulics. Well, it's time to
go the opposite direction on someone.
Two weeks or so ago I ordered a fender mirror from M & G Vintage Auto in
Tuxedo Park, NY. I was told that it would take ten days for the mirror to
reach me. This morning I called to see what the status of the order was (I
really miss that view in daily traffic). After being put on hold several
times I was told by the person on the other end he'd call me back in a few
minutes. I waited for a while and then set to work with my son on the front
end of his Maxima.
About noon or so I called them back to follow up on it and was told that
probably what had happened was that, since a bunch of the staff had gone to
a car show last week, nothing had been done about my order, but he'd check
on it and get back to me in ten minutes.
A half hour later I called back. I was given to a guy in the shop, yclept
George Kandinsky, who told me that when I had made my order, the guy who had
taken it had come back into the shop and asked him about the mirror I was
asking for and mentioned that I had asked him about the company's return
policy. George told me that he had told the guy it was just some joker who
really wasn't interested in buying anything and that he should just ignore
the whole thing. IOW, blow off the order. (So, all the wile they were
telling me this sob story about car shows, they never intended to send it in
the first place.) When I told George that I was not a joker and I did in
fact need and want the mirror in question, he went into a long tirade about
how he pays the guys in the parts department $15 an hour and with the time
it takes to process an order for some yutz who's just going to return it
because it doesn't meet his standards he's not going to make any money in
the business. When I asked to speak to the owner he told me the guy (George
Kroupp) never comes by and I'd have a hard time catching him. At one point
in the conversation he called me a yutz and a joker directly, and then said
the call was over and hung up.
I don't know how some peole stay in business. A little while later I called
Moss, whose catalog M & G had referred to, and who had told me to call M & G
in the first place because they didn't have what I was looking for and
discovered that they indeed DID have the part. I ordered it for $5 less than
M & G were going to charge me for it.
Then I tried to call the Better Business Bureau in Tuxedo Park and found out
that you have to PAY to report bad business practices. 900 number or charge
it to your credit card. I kind of wonder what else comes with the call.
BABES?
Glenn "Friday the 13th came on a Tuesday this month" Schnittke
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No one in Tuna knows what I do for a living.
Why should they care what I say?
Glenn Schnittke Recovering Musician
Nashville TN 615-385-2800
schnittke@mindspring.com
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