Good for you Elon and good luck.
Some ISP's seem to think they own the Internet and everything should be
done their way.
Bryan
Elon wrote:
> Ray, you will love this. I just got off the phone with Comcast Tech support
> (actually the line dropped dead after he killed my modem remotely). As you
> know I have been working this issue for the past week. I have two Comcast
> trouble tickets started and no one has bothered to call me back. Each time I
> asked the tech to try and log onto your web site. Both were SUCCESSFUL while
> my computer timed-out. Tonight I asked the tech to do the same thing. While
> I stood by, he was able to access your home page and my computer can't. I
> was incredulous and then he explained! He is in Newfoundland and the
> Canadian US telecom agreement does NOT ALLOW them to use Comcast! Something
> about how a ISP can't cross an international border or some such crap. So
> we now have outsourced tech support, that can't even use the ISP they are
> supporting. All 3 of my calls last week were also in Canada. They all could
> log onto your site. However, none of them bothered to tell me it was with a
> different ISP! I'm not giving up on this. I have all trouble tickets, times
> and names. As soon as I calm down I will search out Comcast senior
> management and start emailing them. -Elon
_______________________________________________
Support Team.Net http://www.team.net/donate.html
Land-speed mailing list
http://autox.team.net/mailman/listinfo/land-speed
|